Remote Care Management - CMA

About the role

Join our mission to help transform healthcare delivery from reactive, episodic care to proactively managed patient care that prevents live-changing problems before they happen for patients with two or more chronic conditions.

Responsibilities

• Perform telephonic encounters with patients on behalf of our practice partners each month.
• Set your own hours and balance work-life with home life.
• Complete due diligence measures on 100% of assigned patients and billable encounters on 90 percent of the patients you are assigned each month unless patients are unable to participate due to current health conditions.
• Abide by the plan of care and orders of the practice.
• Develop a positive interaction with patients on behalf of our practices.
• Improve revenue by creating billable Care Management episodes, increasing visits for management of chronic conditions.
• Understand health care goals associated with chronic disease management provided by the practice.
• Attend regularly scheduled meetings (i.e., Bi-Monthly Staff Meetings, monthly one on one's, etc.)

Requirements

• Certified Medical Assistant
• A minimum of two (2) years of clinical experience - preferably in pain management
• Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.), also while being in a HIPAA compliant area in home to conduct Care Management duties.
• Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.
• Skilled in using various computer programs.
• High Speed Internet and Desktop or Laptop computer (Has to be operation system of Windows or Mac)
• No Chromebooks or iPads or tablets
• Excellent verbal, written and listening skills are a must.

Qualifications

• Quickly recognize condition-related warning signs.
• Organized, thorough documentation skills.
• Self-directed. Ability to prioritize responsibilities. Demonstrated time management skills.
• Clear diction. Applies exemplary phone etiquette to every call.
• Committed to excellence in patient care and customer service.
• Ability to troubleshoot minor technological issues related to remote working environment.

Skills

• Computer proficiency (Windows or Mac).
• Excellent communication skills.
• Problem-solving and decision-making skills.
• Time management and organization skills.
• Technical troubleshooting skills.

Benefits

• Contract position with opportunity to become a full-time position.
• Benefit options (Medical, Dental, Vision, 401K, Life).
• Streamlined designed technology for your Chronic Care operations.
• Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.
• Core Values that unite and guide us: Autonomous and Flexible Work Environments, Opportunities to learn and grow, Community Involvement and Social Responsibility.

Pay

• $8.00 per completed patient encounter up to 99 encounters/month.
• $8.50 for 100-149 encounters/month.
• $9.00 for 150-199 encounters/month.
• $10.00 for 200-249 encounters/month.
• $11.00 for >250 encounters/month.

Schedule

• Part-time, flexible hours to balance work-life with home life.
• Typically 20-30 hours per week initially, increasing as patient assignments increase.
• Can dedicate more time as needed, up to 30 hours per week.