Remote Care Management - CMA

About the role

The position of the Remote Care Coordinator will perform telephonic encounters with patients on behalf of our practice partners each month.

Responsibilities

• Set your own hours and will not be held to a daily work hour schedule.
• Abide by the plan of care and orders of the practice.
• Provide prevention and intervention for multiple disease conditions through motivational coaching.
• Develop a positive interaction with patients on behalf of our practices.
• Improve revenue by creating billable Care Management episodes, increasing visits for management of chronic conditions.
• Understand health care goals associated with chronic disease management provided by the practice.
• Attend regularly scheduled meetings (i.e., Bi-Monthly Staff Meetings, monthly one on one's, etc.)

Requirements

• Certified Medical Assistants
• A minimum of two (2) years of clinical experience - preferably in pain management
• Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc.), also while being in a HIPAA compliant area in home to conduct Care Management duties.
• Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.
• Skilled in using various computer programs.
• High Speed Internet and Desktop or Laptop computer (Has to be operation system of Windows or Mac)
• No Chromebooks or iPads or tablets
• Excellent verbal, written and listening skills are a must.

Qualifications

• Quickly recognize condition-related warning signs
• Organized, thorough documentation skills
• Self-directed. Ability to prioritize responsibilities.
• Demonstrated time management skills
• Clear diction. Applies exemplary phone etiquette to every call.
• Committed to excellence in patient care and customer service.
• Ability to troubleshoot minor technological issues related to remote working environment.

Skills

• Computer proficiency (Windows or Mac)
• Electronic Medical Records (EMR) experience
• Microsoft Office 365, Teams, Excel
• Initiative, judgment, organization, time-management, problem-solving, decision-making skills
• Self-directed and prioritization skills
• Exemplary phone etiquette
• Technical troubleshooting

Benefits

• Contract position with opportunity to become a full-time position
• Benefit options (Medical, Dental, Vision, 401K, Life)
• Streamlined designed technology for your Chronic Care operations
• Founded in 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia
• Core Values that unite and guide us: Autonomous and Flexible Work Environments, Opportunities to learn and grow, Community Involvement and Social Responsibility

Pay

Compensation Structure: Productivity-based pay structure. $8.00 per completed patient encounter up to 99 encounters/month. $8.50 for 100-149 encounters/month, $9.00 for 150-199 encounters/month, $10.00 for 200-249 encounters/month, $11.00 for >250 encounters/month. Payment tier increases require 3 months consistency to achieve. There is a $1/encounter incentive compensation for bilingual contractors equal to $3/hr but is only applied if hired into a bilingual position.

Schedule

Monthly outreach will consist of cumulative time to include chart review, contact attempts (calls/texts/emails), actual call time, care coordination, and documentation/billing. This time is billed out in 20-minute units of service referred to as “encounters” and each patient can be billed for up to three units of service or “encounters” each month. 20-39m=1 encounter, 40-59m=2 encounters, >60m=3 encounters.