Remote Call Center Representative

Looking for a meaningful remote customer service role where you can truly make a difference? We're hiring Contact Center Representatives to support a vital State of Colorado healthcare program. In this role, you'll help people navigate some of life's most important and challenging moments, including welcoming a new child, caring for a loved one, or managing a serious health condition.

About the role

As a Contact Center Representative, you'll serve as a trusted resource for individuals seeking information and support regarding healthcare benefits and services.

Responsibilities

• Handle approximately 25-40 inbound calls per day
• Assist customers with claims, benefits, account registration, and payment inquiries
• Guide users through online portals, mobile applications, and document uploads
• Provide compassionate support during sensitive and emotional situations
• Verify caller information and accurately document interactions in Salesforce
• Troubleshoot account access and basic technical issues
• Partner with internal teams to ensure complete and accurate resolution of customer concerns

Why join us

• Fully remote work environment
• Meaningful work helping individuals and families
• Stable Monday-Friday schedule
• Comprehensive training provided
• Opportunity for contract extension
• Supportive, mission-driven team environment

Requirements

• 4.5+ years of call center or phone-based customer service experience
• Strong empathy, patience, and emotional intelligence
• Excellent communication and active listening skills
• Ability to handle complex or lengthy customer interactions
• Strong attention to detail and documentation skills
• Experience with CRM systems (Salesforce preferred)
• Comfortable navigating multiple systems and troubleshooting basic technical issues
• Must reside in Colorado within 100 miles of Denver
• Quiet, professional home workspace required
• Wired internet connection required

Training & Work Environment

• Approximately 2 weeks of paid training
• Monday-Friday, 8:30 AM - 5:00 PM MST
• Company equipment provided
• Must attend an in-person equipment pickup in downtown Denver on your first day

Pay

$25.67/hour with weekly pay.

Schedule

• Monday-Friday
• Department hours: 7:00 AM - 6:00 PM MST
• Start date: September 14th

Benefits

If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a contract position based in Denver, CO. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.