Remote Call Center Representative

About the role

MCI is a tech-enabled business services company offering CX, BPO, and XaaS solutions. This role involves answering calls, resolving issues, and supporting customers remotely.

Responsibilities

• Answer inbound calls professionally
• Resolve customer issues efficiently
• Document interactions in the CRM system
• Follow communication scripts and SOPs
• Escalate complex issues to appropriate departments
• Meet performance metrics including call quality, response time, and customer satisfaction

Qualifications

• Must be 18 years or older
• High school diploma/GED
• 1+ year of experience in a call center or customer service role
• Excellent verbal and written communication skills
• Ability to multitask and manage time effectively in a remote setting
• Proficient with computers and customer service software
• Reliable internet connection and a quiet home workspace

Conditions of Employment

• Authorized to work in the country where the job is based
• Willing to submit to background and/or security investigations
• Willing to submit to drug screening
• Must be willing to work in a professional office environment
• Requires sitting/standing for long periods, using a computer and telephone headset
• May occasionally move around the office, reach, lift objects up to 40 pounds

Compensation Details

Starting compensation is based on experience, and includes a variety of benefits and incentives such as health benefits, retirement savings, disability insurance, life insurance, supplemental insurance, paid training, and career growth opportunities.

Physical Requirements

• Largely sedentary work environment
• Regularly required to operate a computer and other office equipment
• Occasionally required to move about the office, reach, lift objects up to 40 pounds

Reasonable Accommodation

The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

MCI maintains a work environment free from discrimination and adheres to principles of diversity and equal opportunity in all aspects of employment.