Remote Call Center Representative

About the role

MCI is a tech-enabled business services company with a strong call center presence. We provide CX, BPO, and XaaS solutions across various industries. This role involves answering calls, resolving issues, and supporting customers remotely.

Responsibilities

• Answer inbound calls professionally and efficiently
• Resolve customer issues promptly
• Document interactions accurately in the CRM system
• Follow communication scripts and standard operating procedures
• Escalate complex issues to relevant departments
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction

Qualifications

• Must be 18 years or older
• High school diploma/GED
• 1+ year of experience in a call center or customer service role
• Excellent verbal and written communication skills
• Ability to multitask and manage time effectively in a remote setting
• Proficient with computers and customer service software
• Reliable internet connection and a quiet home workspace

Conditions of Employment

• Authorized to work in the country where the job is based
• Willingness to undergo background and/or security investigations
• Willingness to submit to drug screening
• Must be willing to work in a professional office environment
• Requires sitting/standing for long periods and using computer and office equipment

Compensation Details

Starting compensation is based on experience, and includes a variety of benefits and incentives such as health benefits, retirement savings, and career growth opportunities.

Physical Requirements

The job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

It is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

Diversity and Equality

MCI maintains a work environment free from discrimination and adheres to principles of diversity and equal opportunity in all aspects of employment.