Remote – Bilingual Spanish Customer Service Representative (Automotive)

About the Role

Your primary responsibility will be to engage with our client’s vehicle owners, dealerships, and field offices to handle inquiries, resolve complaints, and enhance customer satisfaction. Your efforts will directly impact customer retention and brand loyalty.

Responsibilities

• Engage with customers by answering incoming phone calls to address inquiries and resolve complaints in a timely and professional manner.
• Analyze customer concerns and inquiries, providing appropriate solutions. Take ownership of issues and follow through to resolution, ensuring a positive customer experience.
• Manage multiple software applications simultaneously while actively listening and responding to customers' needs.
• Utilize online resources to research customer issues and provide support, especially with in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation systems).
• Identify opportunities to improve the guest experience by researching unique customer requests and offering solutions.
• Provide troubleshooting assistance for in-vehicle technology, including phone pairing, multimedia products, and navigation features.
• Use strong emotional intelligence to manage and diffuse challenging situations, ensuring positive and low-effort experience for customers.
• Maintain excellent attendance and punctuality to ensure seamless service delivery.

Qualifications

• A High School Diploma or GED
• Fluent in Spanish & English
• 6+ months in a contact center or customer service role with high call volume

Skills

• Excellent verbal and written communication
• Strong attention to detail and organizational skills
• Proficient knowledge of in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation)
• Proven ability to handle 100+ calls/day while staying composed

Preferred Skills

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise
• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment
• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream
• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions
• Tech-Savvy: Comfort with technology and ability to learn new systems quickly
• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment
• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting
• Adaptability: Ability to adapt to changing technologies and procedures while working remotely

Pay and Benefits

Hourly Pay: $16.00/hour! ($15 base pay + $1 bilingual Spanish premium)
Company-Provided Equipment: All necessary equipment will be provided.
Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage.
Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
Generous Referral Program: Earn $50 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
Comprehensive Training: Paid training to ensure you are fully prepared for success.
Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider.
Work-from-Home Convenience: Save time, money, and reduce your environmental footprint.

Equal Opportunity Statement

We are an Equal Opportunity Employer, including individuals with disabilities and veterans.

Why Join Us?

If you’re looking for a rewarding customer service role where you can make a tangible impact while working from the comfort of your own home, VXI is the perfect place for you. Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction!