Spanish Bilingual Remote Customer Service Representative

About the role

We are hiring Remote Customer Service Representatives to join our elite teams. At Vimo, we are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision is to make finding and enrolling in health insurance simple. As a Remote Customer Service Representative, you'll deliver an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Responsibilities

• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Handle inbound/outbound calls and online chat inquiries as assigned
• Perform application data entry
• Interpret and follow defined procedures and policies
• Use creative problem-solving skills
• Demonstrate flexibility and adaptability to changing projects and updates
• Manage time and tasks effectively (multitasking and task prioritization)
• Complete extensive self-study, training, and testing; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Requirements

• 18 years of age or older
• Complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 100 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT compatible with mobile internet service providers and/or satellites
• NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (e.g., T-Mobile is not compatible with our internal systems)

Qualifications

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Skills

Preferred Experience (not Required):

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual (a plus)

Pay

$19.00/hr. Spanish Bilingual, plus performance incentives.

Schedule

Full-Time, Seasonal role.

Benefits

• Paid Training
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)