Remote Bilingual Interpreter

About the role

TPC is seeking highly fluent, professional bilingual speakers (English Italian) with experience using their language skills in a professional call center-style setting. This structured, call center-style role goes beyond casual or conversational bilingualism, requiring professional-level command of both English and Italian.

Responsibilities

• Provide consecutive interpretation services between English and Italian (medical, legal, customer service, etc.)
• Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion
• Maintain confidentiality and impartiality at all times
• Manage call flow professionally, including respectfully intervening when clarification is needed
• Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions
• Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges
• Remain strictly within the interpreter’s role without offering personal opinions or advice
• Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance
• Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

Qualifications

• High school diploma or equivalent (required); college education preferred
• Fluency in English and Italian with B2+ proficiency or higher
• Minimum of 6 months of call center, customer service, or interpreting experience
• Strong verbal communication, bilingual accuracy, and ethical decision making
• Proven ability to think clearly and act professionally in fast moving, emotionally complex situations
• Strong sense of professional responsibility, integrity, and time management
• Comfortable with assertive communication and session control
• Basic computer skills, including typing and MS Office navigation
• Quiet, distraction-free workspace conducive to active listening and sustained concentration
• Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

Benefits

• Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options
• Private health insurance and access to a collaborative, supportive team environment
• A proactive and accessible HR department that focuses on the staff’s health and happiness

What We Offer

• Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control
• Hands-on role-play simulations and coaching led by certified interpreters
• Ongoing development opportunities, including advanced training for complex call types
• A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact
• Career advancement opportunities across interpreting, QA, training, and leadership roles

Required Qualifications

• High school diploma or equivalent (required); college education preferred
• Fluency in English and Italian with B2+ proficiency or higher
• Minimum of 6 months of call center, customer service, or interpreting experience
• Strong verbal communication, bilingual accuracy, and ethical decision making
• Proven ability to think clearly and act professionally in fast moving, emotionally complex situations
• Strong sense of professional responsibility, integrity, and time management
• Comfortable with assertive communication and session control
• Basic computer skills, including typing and MS Office navigation
• Quiet, distraction-free workspace conducive to active listening and sustained concentration
• Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

Preferred Qualifications

• Certification in medical, legal, or community interpreting (strong plus)
• Experience with remote work tools and communication platforms