Remote Bilingual Collections Specialist

About the role

Join BCA Financial Services as a remote collections specialist, helping consumers understand their accounts and find solutions with empathy and professionalism. You'll handle inbound and outbound calls, offer payment options, document interactions, and meet performance goals while working from home with provided equipment and training.

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions
• Offer payment options such as full balance payment and payment plans
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching along the way)

Requirements

• 1+ year of experience in a call center, customer service, billing, or collections
• Bilingual required: fluent in English and Spanish
• Strong communication and problem‑solving skills
• Ability to build trust and work through sensitive conversations
• Basic knowledge of medical terminology (preferred)
• Reliable, detail‑oriented work style
• Must reside in FL, MO, SC, or VA
• Quiet, private workspace
• High‑speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire Ethernet cable from modem to computer; Wi‑Fi and hotspots not supported
• Must meet tech requirements before training begins

Benefits

• Medical, dental, vision, GAP, and life insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company‑provided equipment

Pay

$17/hour + monthly commission opportunities

Schedule

Consistent Monday–Friday schedule (full‑time)