Remote Automotive Customer Service Agent (Dealer Assistance)

About The Role Role: Full time | Remote – Ohio residents If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed. Pay Transparency This position starts at $13 per hour. What To Expect As a Remote Automotive Customer Service Agent (Dealer Assistance) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed. Why Apply Work from home while having regular connection with your teammatesNo weekendsPaid trainingEquipment providedBenefits availableProfessional development opportunities You Need Computer, typing and phone skillsInterpersonal skills Detail orientedHigh-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cableSee Skills for Success below Tasks Provide excellent service via phone and live chat Use your computer skills to:Research requests related to profile assistanceTrack vehicle shipments and vehicle ordersAssist with car warrantiesEscalate critical ordersOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.comChat hours:M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific timeClosed on some holidays. TA will respond to after-hours questions the next business day. Skills For Success Required Skills Computer, typing and phone skillsCan speak and type proficiently at the same timeAble to problem-solve, act as a consultant and resolve customer issuesSolid work ethic, able to meet deadlinesExcellent organizational and interpersonal skills, strong attention to detail Eligibility Requirements Must have the ability to pass a pre-employment background check and drug screenHigh school diploma or equivalentTwo or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)Available to work during the hours below (Note: Must be able to stick to the schedule reliably, as some queues are time sensitive) Schedule Training (requires 100% attendance):First four weeks – instructor-led: Monday - Friday 8 hours per day between the hours of: 8 a.m. - 5:30 p.m. Eastern / 7 a.m. - 4:30 p.m. Central / 6 a.m. - 3:30 p.m. Mountain / 5 a.m. - 2:30 p.m. Pacific timeNext four weeks – hands-on calls: Scheduled during center's hours of operation (see work schedule below)Work schedule:Available to work shifts within the center’s hours of operation:Monday - Friday (No weekends!)8 a.m. - 8 p.m. Eastern / 7 a.m. - 7 p.m. Central / 6 a.m. - 6 p.m. Mountain / 5 a.m. - 5 p.m. Pacific time Must be able to stick to the schedule reliably, as some queues are time sensitive Nice to Have Degree in a relevant or related fieldExperience in the automotive industry Remote Work Requirements Ohio resident Secluded and distraction-free work environmentRequired internet setup:High-speed internet delivered through a wired provider (cable or fiber)Computer must be physically connected to your modem / router using an Ethernet cableWireless, 5G and satellite connections are not supported The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why Join Our Morley Family At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits Medical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits 401(k) with matchFlexible spending account (FSA)Life insuranceCompany-paid short- and long-term disability insurance Benefits To Make Your Life Easier 24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Thank you for your interest in Morley. Notices Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7woClick here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpaClick here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy