(Remote) AI Enablement Lead
Ai Enablement Lead
Service-Link, a division of Harris, is seeking an AI Enablement Lead to drive the practical adoption of AI tools, processes, and thinking across the organization. This role does not sit within R&D and is not focused on product development. Instead, it exists to ensure that every department across the organization is equipped, educated, and empowered to leverage AI to improve how they work. This is a remote role welcoming candidates anywhere in Canada and the US.
What Your Impact Will Be
Assess AI readiness and maturity across all non-R&D departments (e.g., Finance, Customer Service, Operations, HR, Sales, Professional Services)
Develop and deliver AI training, workshops, and resources tailored to each department's needs and skill level
Demystify AI for non-technical teams - translate capability into practical business value
Partner with department heads to identify high-impact AI use cases within their workflows
Build and maintain a prioritized backlog of AI opportunities across the organization
Develop lightweight business cases for AI initiatives, including expected outcomes and effort
Design, build, and deploy AI-driven solutions for business operations - including workflow automations, internal tools, bots, prompts, templates, and integrations
Own the full lifecycle from concept through implementation and iteration
Measure outcomes and refine solutions based on user feedback and real-world performance
Establish and maintain guidelines for approved AI tools, acceptable use, and data handling
Ensure AI usage across the org is consistent, ethical, and aligned with company policies
Monitor the evolving AI landscape and make recommendations on new tools and practices
Serve as the bridge between R&D's AI capabilities and the business's operational needs
Coordinate with R&D and IT as needed, without owning their roadmaps or technical decisions
Report regularly to the EVP on progress, adoption metrics, blockers, and opportunities
Build internal enthusiasm and momentum around AI adoption
Identify and develop AI advocates within each department
Address resistance through education, quick wins, and demonstrated value
What We Are Looking For
Background in technology, R&D, or product development with a desire to shift toward business enablement
Understanding of AI tools, concepts, and practical business applications
Hands-on ability to build and deploy AI solutions - e.g., automation workflows, AI integrations, chatbots, prompt engineering, low-code/no-code tools, or scripting
Strong communication skills - ability to translate technical concepts for non-technical audiences
Demonstrated ability to work cross-functionally and influence without direct authority
Comfort operating independently with minimal oversight
What Would Make You Stand Out
Experience with change management or organizational transformation
Familiarity with our products, customers, and internal operations
Experience with Claude Code, Claude Co-Work and/or Codex
Experience with platforms such as Microsoft Copilot, Power Automate, OpenAI APIs, or similar AI tooling
What We Can Offer
3 weeks’ vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more!
About Service-Link
Service-Link specializes in optimizing fieldwork activities and processes to improve productivity, effectiveness, and knowledge. Our software provides real-time scheduling, optimization, routing, inventory, dashboarding, AVL, GIS, dispatch, and mobile communications. This enables utilities to streamline and automate many of the processes associated with field service. The result is improved mobile workforce performance at a lower operating cost. For the typical utility company, two-thirds of employees are field-based, making the automation of field personnel and the extension of critical business applications to remote users a key opportunity for productivity improvement and cost reduction.
About Harris
Harris is a leading provider of mission-critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to grow through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.