AI Enablement Lead (Remote)

Key Responsibilities

• AI Adoption & Change Management
• Develop and execute enterprise-wide AI adoption strategies across delivery, strategy, operations, and corporate functions.
• Build practical adoption roadmaps with defined milestones, ownership, success metrics, and ongoing execution.
• Identify barriers to AI adoption and implement targeted strategies that increase engagement and accelerate behavioral change.
• Persistently partner with business leaders to integrate AI-enabled workflows into existing business processes.
• Collaborate with the Head of AI to develop communication strategies that promote awareness, education, and realistic expectations around AI capabilities.
• Learning, Enablement & Capability Development
• Help define AI competencies across job families and align enablement programs with Blue Acorn iCi’s career architecture.
• Design and deliver role-based training programs, workshops, office hours, and self-service learning resources tailored to technical and non-technical audiences.
• Coordinate and support the organization’s AI Champions Program, building an internal network of advocates that drive adoption across teams.
• Develop practical playbooks, prompt libraries, templates, and best practices based on real client engagements and internal delivery experiences.
• Maintain current training materials as AI technologies, platforms, and best practices continue to evolve.
• Partner with Talent Management to integrate AI learning into existing onboarding and professional development programs.
• Measurement & Continuous Improvement
• Define, track, and report on AI adoption metrics and business impact across the organization.
• Measure improvements in productivity, delivery quality, operational efficiency, and other key business outcomes.
• Partner with leadership to establish baseline metrics and demonstrate the value of AI investments.
• Gather user feedback and leverage data to continuously improve training programs, communications, and enablement strategies.
• Identify opportunities to expand successful AI initiatives while addressing areas of slower adoption.
• Cross-Functional Leadership
• Partner with delivery leaders, technology teams, operations, and executive leadership to ensure consistent AI adoption across the organization.
• Serve as a trusted advisor on AI enablement, organizational readiness, and change management best practices.
• Support internal AI initiatives, pilot programs, and strategic innovation efforts.
• Assist with developing client-facing enablement offerings by transforming successful internal programs into reusable consulting assets.
• Promote a culture of continuous learning, experimentation, and responsible AI adoption throughout the organization.

Required Skills & Experience

• Bachelor's degree in Business, Organizational Development, Learning & Development, Information Technology, or a related field, or equivalent professional experience.
• 4+ years of experience in enablement, organizational change management, learning and development, or a related function within a technology or professional services organization.
• Demonstrated success driving adoption of new technologies, tools, or business processes at scale.
• Strong instructional design, facilitation, and adult learning experience.
• Understanding of professional services operating models, including delivery methodologies, resource planning, estimation, and client engagements.
• Practical experience using modern AI productivity tools such as Microsoft Copilot, GitHub Copilot, Claude, Adobe Firefly, ChatGPT, or similar technologies.
• Experience developing metrics, dashboards, and reporting tied to business outcomes.
• Excellent written and verbal communication skills with the ability to influence stakeholders across all levels of the organization.
• Strong organizational, program management, and project leadership capabilities.
• Ability to work independently while managing multiple priorities in a fast-paced environment.

Preferred Qualifications

• Prosci, ADKAR, or other organizational change management certification.
• Experience within a digital agency, consultancy, or professional services organization.
• Familiarity with Adobe Experience Cloud, including Adobe Experience Platform (AEP), Adobe Experience Manager (AEM), Adobe Journey Optimizer (AJO), Adobe Commerce, or similar digital experience platforms.
• Experience supporting enterprise AI transformation initiatives.
• Knowledge of prompt engineering, AI governance, responsible AI practices, and emerging AI technologies.