REMOTE Account Manager (Client Success exp. req. $65-80K)

Responsibilities

• Serve as a trusted advisor for a portfolio of client accounts (approx. 30)
• Build and maintain strong relationships with stakeholders at all levels
• Lead business reviews and share customer experience insights and strategic recommendations
• Partner with clients to define program goals, KPIs, and continuous improvement initiatives
• Manage account health, client satisfaction, renewals, and retention efforts
• Identify opportunities for account expansion
• Cook up with internal teams to ensure seamless program execution
• Track account performance metrics and proactively address risks and opportunities
• Represent the company at client meetings, industry events, and conferences

Qualifications

• 3+ years of experience in client services, ideally within customer experience or insights, required
• Strong analytical skills with the ability to evaluate data and identify trends required
• Exceptional written, verbal, and presentation skills, including experience presenting to senior leaders and executive stakeholders required
• Must reside within 150 miles of Toledo, OH and be willing to travel to the office 1-4 times per month for meetings and team collaboration