(Remote) Account Follow-Up Representative I

About the role

The Account Follow-up Representative I is responsible for reviewing and resolving outstanding insurance balances for hospital patient accounts. This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who can work in CST or EST timezone.

Responsibilities

• Verify claim payment status
• Rebill to patient's insurance
• Prorate to correct financial class
• Notate patient accounts with steps taken for resolution
• Work an average of 30-40 patient accounts per workday for assigned payor(s)
• Communicate effectively with insurance companies for payment of outstanding insurance balances
• Understand the next steps needed to reach a resolution of outstanding insurance balance
• Perform research on patient accounts with outstanding insurance balances and route patient accounts through appropriate workflows
• Complete timely follow-up on assigned accounts, document research findings in detail, and notate next steps towards resolution
• Review and recommend adjustments on accounts in accordance with payor and client guidelines
• Participate in and complete projects assigned by team lead or manager to fulfill clients' contractual agreement of services
• Work in partnership with other teams/departments regarding resolution of project issues, concerns, and workflows
• Ability to prioritize job responsibilities and manage time effectively for completion of assignments
• Complete role-based education and assigned learning courses by the designated deadlines
• Maintain the effectiveness and implementation of the MEDHOST Quality Management System and meet applicable regulatory requirements as needed
• Performs other duties as assigned

Requirements

• Knowledge of computer applications or other automated systems, such as excel spreadsheets, word, email, and data base software in working assignments
• Proficiency with telephone systems for outbound/inbound calls
• Access protected health information (PHI) in accordance with departmental assignments and guidelines
• Skilled in making accurate arithmetic computations
• Excellent communication, good judgment, tact, initiative, and resourcefulness
• Possess ability to concentrate for long periods of time
• Ability to work individually and/or as part of a team
• Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
• Must be flexible with a "can do" attitude and the ability to remain professional under high pressure situations
• Demonstrates the ability to learn new systems quickly and develop proficient operating skills within a reasonably short timeframe
• Understand oral and written directives
• High School or equivalent diploma required
• 1+ years' experience in related field (recent graduate of Medical Billing and Coding coursework accepted in lieu of experience)
• Must be able to follow directions and to perform work according to department standards independently
• Emotionally mature and able to function effectively under high pressure situations
• Customer Service oriented
• High Speed Internet access (minimum 300 Mbps download speed) and unlimited data
• Smart phone for Multi Factor Authentication (MFA) application

Qualifications

• Must have high-speed internet access (minimum 300 Mbps download speed) and unlimited data
• Must have a smart phone for Multi Factor Authentication (MFA) application

Skills

• Computer applications or other automated systems, such as excel spreadsheets, word, email, and data base software
• Telephone systems for outbound/inbound calls
• Protected health information (PHI) in accordance with departmental assignments and guidelines
• Able to make accurate arithmetic computations
• Excellent communication, good judgment, tact, initiative, and resourcefulness
• Ability to concentrate for long periods of time
• Ability to work individually and/or as part of a team
• Supportive relationships with peers, clients, partners, and corporate executives
• Flexible with a "can do" attitude and the ability to remain professional under high pressure situations
• Learn new systems quickly and develop proficient operating skills within a reasonably short timeframe
• Understand oral and written directives
• High School or equivalent diploma
• Experience in related field (recent graduate of Medical Billing and Coding coursework accepted in lieu of experience)

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

Pay

$18 - $26/hr

Schedule

Remote work