Remodel & Replacement Sales Consultant

About the role

Remodel & Replacement Sales Consultants are responsible for developing and maintaining mutually beneficial relationships with contractors, remodelers, replacement companies, select builders and homeowners. This role is accountable for generating high-volume, profitable sales, increasing market penetration, and delivering exceptional customer experience.

Responsibilities

• Develop and execute an annual business plan that will establish sales goals, activity targets, and account acquisitions strategies.
• Pursue and secure new business opportunities with remodel contractors, replacement companies, select builders, homeowners, and other trade professionals to achieve sales objectives.
• Regularly visit permit offices or review permit reports to uncover active new projects and accounts in your area.
• Manage all aspects of customer relationships, including product application, sales, cross departmental support and resolution of customer concerns, while maintaining a high level of customer satisfaction.
• Promote and expand awareness of the Marvin product line and other represented manufacturers while maintaining current knowledge of trends, projects, and developments within the architectural, construction, and remodeling communities.
• Represent Mountain West Windows & Doors at company-sponsored events, at professional group invitations to discuss and/or present products, and at consumer home shows to promote Marvin and to build your network and relationships with prospective clients.
• Able to present product demonstrations, accurately read, interpret and take-off blueprints, and use electronic software and systems (OMS, MSOffice, Salesforce, etc.) to quote, sell and order products for remodeling and residential, and assist in providing prompt and on-time delivery.
• Follow up on leads generated by lead reports, referrals, showroom inquiries and outstanding proposals.
• Provide feedback regularly and upon request, including but not limited to: wins and losses, competitive information, quality alerts as well as periodic special requests.
• Host guests for field visits upon request.
• Promote and facilitate continuous improvement activities in the department.

Qualifications

• Associate's degree, bachelor's degree, technical certification, or an equivalent combination of education and experience preferred.
• Two to four years of sales, customer service, construction-related, or general business experience preferred.
• Prior knowledge of general construction applications and terminology and/or window and door products, applications, and components is preferred.
• Experience reading construction plans, blueprints, and specifications is preferred.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to learn and effectively utilize company-specific software, Salesforce, quoting tools, and order management platforms.
• Excellent verbal and written communication skills.
• Strong customer service and public relations skills.
• Ability to read, interpret, understand, and explain sales processes, product specifications, installation guidelines, and warranty information.
• Ability to effectively present information, gather information from others, and respond appropriately to customers, coworkers, and managers.
• Demonstrated professionalism in phone, email, and in-person communications.
• Professional appearance and demeanor with the ability to positively represent the company in customer-facing interactions.
• Strong problem-solving and conflict-resolution skills.
• Commitment to continuous learning, self-development, and teamwork.
• Ability to perform business-related mathematical calculations involving measurements, percentages, pricing, margins, area calculations, and project estimates.