Remittance Representative

About the role

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary Remittance Representatives support several front-line work types within the Claim Submission and Financial Processing Services organization. The role is primarily responsible for processing incoming healthcare payments in preparation for depositing and processing outbound paper claim submissions on behalf of our clients. Most Representatives begin in our Document Handling area, where we process roughly 50,000 client payments, EOBs, and correspondence — plus thousands of outbound claims — each day. While Document Handling is the typical starting point, we sometimes hire directly into other areas within the department based on business need. Regardless of assignment, all Representatives are expected to work in a timely, efficient, accurate, and safe manner.

Responsibilities

• Sort, slice, extract, and scan incoming mail accurately and efficiently using both manual processes and equipment
• Prepare checks and correspondence into accurate batches to optimize scanning, identifying misdirected mail and escalating as appropriate
• Learn and apply cursive signature workflows to sign claim documents on behalf of clients — training provided, no prior experience required
• Support peers by transporting and distributing work within work areas, and assist with new hire onboarding as needed
• Navigate multiple applications daily using a laptop, including Workday, Teams, SharePoint, and Outlook
• Sit, stand, or walk for up to 8–10 hours per day, with the ability to lift 35–50 lbs multiple times throughout the day
• Participate in training opportunities to build proficiency and take on new responsibilities as business needs evolve
• Stay current on department policies, procedures, and communications

Requirements

• High school diploma or GED equivalent
• Transactional work experience a plus (queue‑based, assembly line, numbers‑focused environments, etc.)
• Experience in a professional environment demonstrating respect, professionalism, integrity, and maturity

Skills

• Strong work ethic — reliable attendance, punctuality, and consistent productivity
• Ability to perform repetitive tasks with sustained focus and accuracy
• Willingness to ask questions, receive feedback, and keep learning
• Com