Remedy Integration Consultant

About the role

Experienced Remedy professional to support the design and implementation of an integration between the organization's ServiceNow platform and a customer-owned Remedy environment. This is a short-term engagement (approximately 3 months) focused on providing Remedy expertise, integration guidance, and technical support throughout the project lifecycle.

Responsibilities

• Analyze and document integration requirements between ServiceNow and Remedy.
• Design and support data flows, field mappings, and process integrations.
• Collaborate with ServiceNow, customer, and technical teams to develop and test integration solutions.
• Troubleshoot integration issues and provide recommendations for resolution.
• Support system testing, validation, and deployment activities.
• Document integration design, configuration, and operational procedures

Requirements

• Strong hands-on experience with BMC Remedy / Helix platform.
• Experience designing and supporting system integrations.
• Understanding of APIs, web services, and data mapping concepts.
• Ability to work directly with business and technical stakeholders.
• Strong troubleshooting and communication skills.

Preferred Skills

• Experience with ServiceNow administration, development, or integrations.
• Prior ServiceNow-to-Remedy integration experience.
• Familiarity with ITSM processes (Incident, Change, Problem, Request Management).