Remarketing Representative

About the role

Let's Talk! If you are a good communicator and enjoy working in a close-knit team, then this is the right opportunity for you!

Responsibilities

• Provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns.
• Work with other team members to ensure the daily workload of the center is completed.
• Support strategies to minimize net credit losses by maximizing dollars recovered from written-off accounts.
• Aid in on-boarding new vendors by requesting and organizing information associated with the RFP process.
• Deliver continuously improving year-on-year expense results by improving processes and increasing productivity.
• Build solid peer-to-peer relationships in a team environment to meet operational needs.
• Communicate effectively and clearly on a daily, weekly, and monthly basis with outside vendors to provide exceptional customer service regarding routine requests.
• Support rigorous quality, control, and compliance programs, including an ongoing control/compliance self-assessment process.
• Perform data entry, system coding, inventory audits, reconciliations, etc., to ensure alignment between vendor systems and Ally systems.
• Respond promptly to vendor requests (information, data, letter generation, etc.) on an as-needed basis.

Requirements

• 0+ years of experience
• High school Diploma or GED equivalent
• Call Center experience strongly desired, preferably in financial services
• Basic knowledge of general/standard office and administrative procedures and methods
• Basic data entry and word processing skills
• Oral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls
• Computer skills sufficient to prepare policy manuals and enter data on spreadsheets
• Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems

Qualifications

• Preferred Qualifications: Call Center experience strongly desired, preferably in financial services

Skills

• High school Diploma or GED equivalent
• Call Center experience strongly desired, preferably in financial services
• Basic knowledge of general/standard office and administrative procedures and methods
• Basic data entry and word processing skills
• Oral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls
• Computer skills sufficient to prepare policy manuals and enter data on spreadsheets
• Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems

Benefits

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Pay

Base Pay Range: $47840 - $54080 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.

Schedule

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.