Relocation Operations Manager

ESSENTIAL JOB FUNCTIONS

• Support the daily activities of the team to ensure quality service delivery to the client and their customers, including monitoring service levels, X-checks, and return rate metrics.
• Coach, mentor, and develop the Consultants and Associates, including performance management, understanding, and maintaining accuracy of caseload reports.
• Absorb and engage in the daily management and engagement of the client relationship as appropriate.
• Ensure team members have tools and resources needed to perform role responsibilities including but not limited to current, accurate and complete information regarding client policy, service partners/suppliers, service metrics and expectations.
• Serve as day-to-day point of contact for and resolution of escalated issues; escalate issues further to SVP/ VP as appropriate.
• Collaborate with colleagues and with service partners pertinent to execution of position.

EDUCATION AND TRAINING

• Bachelor’s Degree or equivalent combination of experience, skills, training, and education preferred.