Relief Supervisor

About the role

Manages the operation of the stores to achieve maximum sales performance during shifts as scheduled.

Responsibilities

• Ensures the store is adequately staffed.
• Trains new employees.
• Ensures the store is properly merchandised and clean.
• Maintains adequate cash register change reserves.
• Assists cashiers when needed.
• Implements all aspects of the customer service program.
• Provides training by answering questions, giving directions, and offering feedback about task performance to employees and community service workers.
• Assists in limiting store injuries by providing safety guidelines, coaching employees about safety issues, identifying and promptly reporting safety concerns to the store manager.
• Prepares daily reports on performance of the assigned crew and furniture department; suggests disciplinary actions and terminations to the store manager.
• Maintains daily employee attendance records in assigned departments and makes employees aware of issues.
• Implements Operations Manual guidelines for banking and cash handling to ensure accuracy and accountability.
• Ensures all shopping carts are in the store at closing.
• Follows closing procedures in the Operations Manual to secure the store at the end of each business day.
• Prepares the production room for the next shift by ensuring dropped‑off donations are inside the store.
• Reports to the store manager or supervisor.
• Gives direction to store employees during assigned shifts.

Qualifications

• Knowledge of styles and trends.
• Ability to identify merchandise quality and price it accordingly.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write employee warnings that provide clear feedback to employees.
• Ability to effectively present information in one‑on‑one and small group situations to customers and employees.
• Ability to delegate and follow up to achieve established results.
• Ability to work as a productive member of a team.

Requirements

• Experience working with a diverse workforce.
• Ability to work with individuals possessing developmental disabilities.
• Ability to use good judgment.
• Energy to take on fast‑paced work.
• Strong written and verbal communication skills.
• Good listener.
• Works inside in a production and retail environment.
• Exposure to temperature fluctuations.
• Regularly required to speak, hear, stand, and move throughout the store.
• Frequently lift and/or move up to 30 pounds using upper body strength.
• Occasionally exposed to dust from donations.
• Constantly standing, bending, and stooping; occasionally walking.
• Must be able to lift arms to shoulder height or above.
• Must be able to push or pull clothing racks weighing up to 15 pounds.
• Must be able to