Relief Staff - Lon's House

About the role

Since its founding in 1972, Interfaith Works (IW) has provided extensive wraparound services to the most vulnerable residents of Montgomery County, Maryland. Our 14 interrelated and co-located programs prevent individuals from falling through the safety net, stabilize housing and financial circumstances, and empower individuals and families to lift themselves out of poverty and homelessness. Our team of 190 professionals administers programs that include emergency financial assistance, distribution of free food and clothing, vocational services, and a complete continuum of housing.

Responsibilities

• Provide excellent customer service and trauma-informed care by treating everyone with dignity and honoring personal choice.
• Provide ongoing emotional support to highly vulnerable clients in shelter or supportive housing programs while monitoring their safety and well-being.
• Follow training, use motivational interviewing, harm-reduction models, and other client-centered interventions to support clients in their goals and daily routines.
• Crisis intervention, de-escalation, and mediation skills to maintain physically and emotionally safe environment. This includes calling 911 and the Crisis Center when appropriate.
• Monitor and prompt clients to take scheduled medication consumption; regularly communicate to case managers and program director's relevant concerns regarding client medication consumption.
• Provide detailed incident reports and log notes about both crisis events and routine client interactions.
• Monitor program related activities. This includes signing in/out of the program, medication consumption, meals, chores, and laundry.
• Ensure proper documentation of daily activities including incident reports and grievances.
• Safety of the program by conducting room searches.
• Greet, direct, and provide support to volunteers providing dinner and other supplies.
• Attend and participate in mandatory staff meetings and trainings as required by contract.
• Assume the responsibility for heating up and serving dinner in the absence of volunteers.
• Understand and display of cultural humility and sensitivity.

Requirements

• Minimum of a High School diploma with at least two years experiences working in any service delivery field, social service field.
• Excellent communication skills. Ability to listen well and refer guest/resident to the appropriate resources. Ability to document important behavior.
• Ability to work as a team member.
• Proficient with word processor, search engines, and other computer programs.
• Able to interact well with volunteers and other visitors to the program (able to answer questions).
• Able to recognize psychiatric or medical emergencies and contact the proper resource.

Qualifications

Minimum qualifications include:

• High School diploma
• Two years of experience in a service delivery or social service field
• Excellent communication skills
• Ability to listen well and refer guests/residents to appropriate resources
• Ability to document important behaviors
• Ability to work as a team member
• Proficiency with word processing, search engines, and other computer programs
• Ability to interact well with volunteers and other visitors to the program (able to answer questions)
• Ability to recognize psychiatric or medical emergencies and contact the proper resource

Skills

• Excellent communication skills
• Ability to listen well and refer guests/residents to appropriate resources
• Ability to document important behaviors
• Ability to work as a team member
• Proficiency with word processing, search engines, and other computer programs
• Ability to interact well with volunteers and other visitors to the program (able to answer questions)
• Ability to recognize psychiatric or medical emergencies and contact the proper resource

Benefits

Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Benefits for full-time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer paid long-term disability insurance as well as life and AD&D insurance. Employees have the option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more. All employees regardless of full or part time status have access to an Employee Assistance Program (EAP) at no cost to them.

Pay

$21 per hour

Schedule

Shift schedule: 8:00am - 4:00pm and 4:00pm - 11:00pm FSLA Status: Non-exempt