Relief CSR
Vestis Corporation · Bemidji, MN · 3 wk ago
OTHRFull-time
We need to output HTML fragment with sections only when content present. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to parse the posting.
First, we have overview: "Meet Vestis®: For the People Who Make It All Work ..." then "Overview The Relief Customer Service Representative builds solid, positive working relationships..." That's overview content. Could be "About the role". So we can put that in
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to parse the posting.
First, we have overview: "Meet Vestis®: For the People Who Make It All Work ..." then "Overview The Relief Customer Service Representative builds solid, positive working relationships..." That's overview content. Could be "About the role". So we can put that in About the role
with
containing overview text. Responsibilities/Essential Functions: list of duties. We'll put
Responsibilities
with- each duty.
Knowledge/Skills/Abilities: includes age, driver's license, etc. Could be Requirements/Qualifications/Skills. We need to decide sections. The posting includes Knowledge/Skills/Abilities, Working Conditions, Physical Requirements, Education, License Requirements/Certifications.
We can combine into sections: Requirements (maybe includes age, license, experience), Skills (customer service, math, computer, selling, communication, independent work), Qualifications (education, license). But we must not create empty sections. We'll include sections that have content.
We have no explicit Pay, Benefits, Schedule mentioned. So we should NOT include those headings.
We also have Working Conditions and Physical Requirements. Could be part of Requirements or separate? The instruction: use headings for those specific names only if content exists. There's no heading for Working Conditions or Physical Requirements in the list; only the given set. So we should not create headings for those; we need to incorporate that info into existing sections like Requirements or maybe a generic section? But we only allowed those specific headings. However we can still include that info in a
under a relevant heading like Requirements or maybe under "About the role"? Better to put under Requirements (since they are job requirements). We'll include them in
or
- as appropriate.
Education: high school degree or equivalent. License Requirements/Certifications: Valid Driver's License.
We'll create sections:
- About the role (overview)
- Responsibilities (list)
- Requirements (age, driver's license, driving record, experience, etc.)
- Skills (customer service, math/computer, selling, communication, independent work)
- Qualifications (education, license)
We need to ensure we don't duplicate info.
Let's extract details.
Overview text: "Meet Vestis®: For the People Who Make It All Work At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running. Join us and build a career supporting the people who make it all work. Overview The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief CSR must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief CSRs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times."
We can combine into a paragraph.
Responsibilities list: Let's extract each bullet from "Responsibilities/Essential Functions". The text:
"Safely operate a company step van in designated area to provide products and service to a variety of clients.Verify daily preventative maintenance of vehicle and maintain proper operator documentation;Manage daily route independently to ensure accurate and timely delivery of product;Loads/unloads product per company policies, procedures, and guidelines;Review invoices daily for complete and accurate information and make corrections as needed;Meet sales goals and promotes overall route growth to enhance profitability;Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business;Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers;Monitor customer feedback and handle customer issues in a prompt and courteous manner;Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies;Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above."
We need to split into separate items. The text uses periods and semicolons. We'll create list items for each distinct duty.
Let's parse:
1. Safely operate a company step van in designated area to provide products and service to a variety of clients.
2. Verify daily preventative maintenance of vehicle and maintain proper operator documentation.
3. Manage daily route independently to ensure accurate and timely delivery of product.
4. Load/unload product per company policies, procedures, and guidelines.
5. Review invoices daily for complete and accurate information and make corrections as needed.
6. Meet sales goals and promote overall route growth to enhance profitability.
7. Develop leads/prospects, call on prospective customers to solicit business, prepare service agreements, and install new accounts. Assist the sales organization with the procurement of additional new business.
8. Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers.
9. Monitor customer feedback and handle customer issues in a prompt and courteous manner.
10. Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies.
11. Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
We'll keep as list items.
Knowledge/Skills/Abilities section:
"Must be a minimum of 21 years of age, have a valid driver’s license, and excellent driving record;Customer service experience with a wide variety of consistent customer contact;Strong math and basic computer skills;Demonstrated experience selling services/products and generating new business preferred;Excellent customer service and verbal communication skills required;Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns."
We can split into requirements and skills.
Requirements (maybe age, license, driving record, experience). Skills (customer service, math/computer, selling, communication, independent work).
Let's extract:
- Minimum 21 years of age.
- Valid driver's license.
- Excellent driving record.
- Customer service experience with a wide variety of consistent customer contact.
- Strong math and basic computer skills.
- Demonstrated experience selling services/products and generating new business preferred.
- Excellent customer service and verbal communication skills required.
- Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.
We could put age, license, driving record under Requirements. Customer service experience, math/computer, selling experience, communication skills, ability to work independently under Skills.
Working Conditions: "Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.Fast-paced environment sometimes requiring irregular and long hours."
Physical Requirements: "Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.Must be able to occasionally lift and maneuver 50+ lbs.This position requires bending, squatting, climbing, and reaching."
Education: "High school degree or equivalent"
License Requirements/Certifications: "Valid Driver's License"
We can incorporate Working Conditions and Physical Requirements into Requirements or maybe a separate section but we don't have a heading for them. We'll add them to Requirements as additional points.
Qualifications: Education and License.
Thus final sections:
About the role
...
Responsibilities
- ...
Requirements
- ...
About the role
Meet Vestis®: For the People Who Make It All Work. At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running. Join us and build a career supporting the people who make it all work. The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief CSR must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief CSRs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies