Relief Teller CSR

Relief Teller/Customer Service Representative

About the role

Join First Financial Bank, a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community.

Responsibilities

• Provide support across locations: Work at multiple banking centers, assisting teams where needed and adapting to various environments and challenges.
• Deliver exceptional service: Process transactions efficiently while maintaining a positive and proactive approach.
• Ensure accuracy: Process cash and check transactions with integrity and precision.
• Drive growth: Open and maintain accounts, assist with loan applications, and help clients navigate financial products like Certificates of Deposit (CDs) and Money Market Accounts.
• Generate leads: Identify client needs and seamlessly refer them to the appropriate banking professionals.
• Educate & protect: Clearly explain security measures, banking procedures, and product benefits to clients.
• Solve problems: Handle client concerns with professionalism and find effective solutions.
• Minimize risk: Identify and prevent fraud while ensuring compliance with banking regulations.
• Collaborate: Be part of a respectful, supportive team that values accountability and innovation.

Requirements

• High school diploma or equivalent.
• Teller experience preferred (6+ months).
• Minimum 1 year of customer service experience in a business setting.
• Minimum 1 year of cash-handling experience.
• Strong customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.
• Ability to work occasional weekends and extended hours.
• Ability to travel between banking centers as needed.
• Ability to remain in a stationary, standing position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Qualifications

• High school diploma or equivalent.

Skills

• Customer service skills, including active listening and clear communication.
• Experience recommending and referring financial products.
• Solid understanding of compliance and fraud detection.
• Ability to accurately balance a cash drawer.
• Proficiency with computers, data entry, and multi-line phone systems.
• Basic math and accounting skills.

Benefits

• Competitive pay and benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-life balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth opportunities: Tuition assistance and professional development programs.
• A supportive culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

Pay

Competitive pay and benefits package.

Schedule

Full-time, hourly non-exempt.