Reliability Success Manager

Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together.

About the role

As a Reliability Success Manager, you will be key in driving customer growth, retention, and expansion for Augury. You will have a direct impact on the foundation of a complex IoT support infrastructure as part of our growing team in a new hybrid role. You will contribute significantly to digitally transforming global enterprise organizations to achieve machine health. This position is remote.

Responsibilities

• Join a growing team of Augury platform experts dedicated to helping customers drive adoption and grow their machine health solutions.
• Develop a trusted advisor relationship with technical project leads and maintenance/reliability external stakeholders.
• Identify key strategic items to drive facility customer growth and expansion opportunities on the Augury platform.
• Collaborate with a dotted line with the Corporate CSM and function as a pod with them to ensure top-down and bottom-up success for customers.
• Quarterback optimal facility-level experience, including training, onboarding, IoT issues, and fielding technical problem resolution and communication for all Augury issues that may arise.
• Interface with Product and Engineering teams regarding customer feedback to shape our product roadmap.
• Establish post-implementation adoption activities to closely monitor the success of customer initiatives.
• Move customers through the Maturity Index by leveraging SME to change mindsets from reactive to proactive, and to integrate Augury into their work processes and operations.
• Ensure fast time to first value for facilities, and consistently highlight areas of opportunity back to internal teams to accelerate expansions and upsells.

Requirements

• Knowledge and experience in vibration analysis, reliability, and maintenance operations with at least 3+ years in a customer-facing capacity.
• Vibration Analysis CAT 2+ certification is required.
• Minimal scheduled travel is required for this role.
• Customer-centric: You are a relationship builder and customer advocate, thriving on cross-functional team collaboration.
• Strong communicator with the ability to convey complex technical and vibration data to non-technical stakeholders clearly and concisely.
• Bilingual ability is a plus (Portuguese, Spanish, Mandarin, Japanese, German, or French preferred).

Benefits

• Flexible PTO
• Medical, dental, and vision insurance
• 401(k) match
• Stock options
• Paid parental leave
• WFH and phone stipend

Pay

The pay range for this position in Colorado, California, and New York is a base salary of $105,000 - $125,000. The pay offered may vary depending on relevant education, qualifications, certifications, and experience.