Release of Information Specialist - Mon–Fri 8:00 AM – 5:00 PM

VRC Companies, LLC (“VRC”) seeks a Release of Information (ROI) Specialist I within the VitalChart department to process assigned medical-record requests accurately, efficiently, and in full compliance with HIPAA, state/federal statutes, and VRC policies.

Responsibilities

• Process Continuing Care and Disability Determination Services requests; cross-train on additional request types as directed.
• Access, validate, and fulfill ROI requests daily, prioritizing by turnaround timeframes and client agreements.
• Verify signed patient authorizations for HIPAA and statutory compliance.
• Classify request type, log into ROI software, retrieve/upload requested portions of the medical chart (electronic or physical).
• Perform Quality Control checks to prevent PHI breaches and ensure release accuracy.
• Adjust invoices as needed and release records to valid requesting entities.
• Reject non-compliant or invalid requests.
• Return physical records to proper repository per client procedure.
• Document exceptions, communications, and relevant request details in ROI software.
• Escalate questionable requests, suspected breaches, or delays to supervisor immediately.
• Respond to requestor inquiries professionally and efficiently.
• Secure all records and files before leaving work area.
• Maintain adequate office supplies to avoid workflow interruptions.
• Assist with additional facilities or request types during backlogs.
• Adapt to changes in healthcare facility assignments (on-site or remote).
• Adhere to VRC, healthcare facility, HIPAA, and labor regulations.
• Create and update client invoices and billing materials.
• Keep client information details current.
• Complete all required training within designated timeframes.
• Report connectivity issues, equipment malfunctions, or security risks promptly.

Requirements

• High School Diploma (GED) required; degree preferred.
• Prior ROI fulfillment experience preferred.
• Strong attention to detail and ability to prioritize, organize, and meet deadlines.
• Excellent documentation and communication skills.
• Basic knowledge of medical records and HIPAA regulations.
• Experience with EHR/EMR platforms and Windows/Microsoft Office products.
• Proficiency with printers, fax machines, scanners, and microfilm equipment.
• Ability to stay focused on tasks for extended periods.
• Fluency in English; bilingual skills desirable.