Release of Information Specialist - Mon–Fri 8:00 AM – 4:30 PM

Key Responsibilities / Essential Functions

• Accesses Release of Information requests and medical records for healthcare clients according to the specific procedure and security protocol for each client.
• Completes Release of Information requests daily, prioritizing requests as needed based on turnaround timeframes and procedures of VRC and the service agreement between the healthcare facility and VRC.
• Validates requests and signed patient authorizations for compliance with HIPAA, other applicable federal and state statutes, and established procedure.
• Logs request into ROI software.
• Retrives and uploads requested portions of the patient’s medical chart (from electronic or physical repository).
• Performs Quality Control checks to ensure accuracy of the release and to avoid breaches of Protected Health Information (PHI).
• Checks for accurate invoicing and adjusts invoice as needed.
• Releases request to the valid requesting entity.
• Rejects requests for records that are not HIPAA-compliant or otherwise valid.
• For records pulled from a physical repository, returns records to proper location per VRC and healthcare client procedure.
• Documents in ROI software all exceptions, communications, and other relevant information related to a request.
• Alerts supervisor to any questionable or unusual requests or communications.
• Alerts supervisor to any discovered or suspected breaches immediately.
• Alerts supervisor to any issues that will delay the timely release of records.
• Answers requestor inquiries about a request in an informative, respectful, efficient manner.
• Stores all records and files properly and securely before leaving work area.
• Ensures adequate office supplies available to carry out tasks as soon as they arise.
• Is available and knowledgeable to take on additional healthcare facilities or request types to assist during backlogs.
• Understands that healthcare facility assignments (on-site and/or remote) are subject to change.
• Carrries out responsibilities in accordance with VRC and healthcare facility policies and procedures as well as HIPAA, state/federal regulations, and labor regulations.
• Maintains confidentiality, security, and standards of ethics with all information.
• Alerts supervisor to any connectivity problems, malfunctions of software or computer/office equipment, or security risks in work environment.
• Must adhere to all VRC policies and procedures.
• Completes required training within the allotted timeframe.
• Creates invoices and billing materials to send to our clients.
• Suunders that client information details are kept up to date.

Requirements

• A High School Diploma (GED) required; degree preferred.
• Prior experience with ROI fulfillment preferred.
• Demonstrated attention to detail.
• Demonstrated ability to prioritize, organize, and meet deadlines.
• Demonstrated documentation and communication skills.
• Demonstrated ability to maintain productivity and quality performance.
• Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) preferred.
• Prior experience with EHR/EMR platforms preferred.
• Prior experience with Windows environment and Microsoft Office products.
• Displays strong interpersonal skills with team members, clients, and requestors.
• Prior experience with operations of equipment such as printers, computers, fax machines, scanners, and microfilm reader/printers, etc. preferred.
• Must be detailed oriented, self-motivated and can stay focused on tasks for extended periods of time.
• Must be able to read, write, speak, and comprehend English.
• Bilingual skills are desirable.

Salary Description

$15.00 - $19.00 Hourly

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process, we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process. AI may be used to identify patterns, highlight relevant skills, experience, and assist in comparing a candidate’s qualifications with the requirements of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.