Release of Information (ROI) Specialist, Amazon One Medical Customer Care

About the role

The Medical Records Specialist plays a crucial role in maintaining the trust between Amazon One Medical and its patients by ensuring the timely and accurate processing of medical records requests.

Responsibilities

• Access and prepare medical records as required for patients, authorized representatives, internal staff, and external organizations.
• Stay up-to-date with medical records and health information release regulations (e.g., HIPAA) to ensure accurate processing.
• Perform administrative tasks such as answering phones, faxing and emailing confidential information, and using basic computer systems.
• Provide excellent customer service both internally and externally.

Requirements

• A minimum of 6 months of experience processing medical records requests in compliance with HIPAA policies OR at least 1 year of in-depth back-end administrative experience in a patient-centered role within a multi-state primary healthcare company.

Qualifications

• Strong attention to detail and organizational skills.
• Meticulous attention to safety and ability to follow detailed procedures.
• Excellent written and verbal communication skills.
• Comfortable typing, navigating the internet, and using multiple software systems.

Skills

• Attention to detail.
• Customer service skills.
• Administrative experience.

Benefits

• EAP, Mental Health Support, Medical Advice Line.
• 401(k) matching.

Pay

The starting pay for this position is $24.00 - $27.00 USD per hour.

Schedule

This is a full-time, hourly, in-person position based at the Amazon One Medical Customer Care Center in Tempe, AZ.