Release Manager - Client Implementations

About the role

As a Release Manager for Client Implementations, you will lead complex client GoLive events across the Configure Digital/XD implementation portfolio. This role coordinates cross-functional teams, manages readiness, risks, dependencies, escalations, and execution controls to ensure each GoLive is delivered consistently and efficiently.

Responsibilities

• Lead client GoLive implementations within approved change windows, ensuring activities are sequenced, tracked, validated, and completed according to the playbook.
• Coordinate cross-functional participation across Implementation, Technical, QA, Conversion, Hosted Operations, AppOps, DBA, Product, Client Services, and partner teams.
• Own GoLive command structure, including readiness confirmation, kickoff, milestone tracking, dependency management, issue escalation, and recovery coordination.
• Partner with another Release Manager to support overnight, extended, or multi-day events through clear coverage, handoffs, and continuity.
• Maintain and improve playbooks, workbooks, checklists, templates, and execution artifacts for repeatable, auditable releases.
• Support post-GoLive reviews by documenting lessons learned, issue trends, and process improvement recommendations.

Requirements

• Ability to work non-standard hours, including overnight, extended, or multi-day implementation windows.
• 8+ years of experience in release management, implementation management, production deployment coordination, technology operations, or a related field.
• Experience managing technology releases, production deployments, client implementations, migrations, or complex operational events.
• Ability to coordinate multiple workstreams, teams, and clients in high-pressure production environments.
• Strong knowledge of change management, release governance, readiness, production validation, and incident/escalation management.
• Experience creating and enforcing repeatable processes, checklists, workbooks, playbooks, or operating procedures.
• Excellent communication, facilitation, and stakeholder management skills, including clear status reporting and escalation.
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Must currently possess valid and unrestricted U.S. work authorization; sponsorship is not available for this role.

Preferred Qualifications

• Experience with digital banking, financial institution implementations, cloud deployments, data conversion, or platform migrations.
• Experience with CAB/change requests, maintenance windows, and release approval governance.
• Familiarity with implementation dependencies such as database work, application jobs, encryption/decryption, QA validation, third-party integrations, and operational support.
• Experience scaling release or implementation functions for higher volume, parallel execution, or global operating models.
• Experience using automation, reporting, or analytics to improve efficiency and reduce manual coordination.

Schedule

This is a full-time, on-site role requiring in-person collaboration Monday through Friday.

Pay

Salary Range: $67,500.00 - $120,000.00 (applies to employees in New Jersey and New York; ranges for other states may differ). This position is not eligible for an annual incentive opportunity or commissions.