Release Customs Analyst

About the role

This organization operates in the international trade industry, providing customs brokerage, trade consulting, compliance, and freight forwarding services globally. With over 3,000 employees across more than 90 strategic locations in North America, Europe, and Asia, the company addresses challenges related to the complexities and constant changes in international trade.

The Release Customs Analyst role is responsible for ensuring the timely and accurate processing and release of client shipments in compliance with operating procedures and service standards. This position supports the organization’s commitment to client satisfaction by managing customs entries, documentation, and shipment data, contributing to efficient trade operations.

Responsibilities

• Process shipments accurately and timely across various transportation modes.
• Create customs entries by reviewing documentation and selecting appropriate client and vendor records.
• Enter shipment and billing data, ensuring completeness and accuracy.
• Determine correct value for duty and tariff classifications.
• Communicate with clients or internal teams to resolve missing information or documentation.
• Verify compliance for release conditions and rating.
• Follow standard operating procedures, exceptions, and business rules; recommend improvements.
• Respond professionally to information requests from the Call Center.
• Prioritize and complete work according to client and customs requirements.
• Escalate release issues to appropriate analysts or supervisors.
• Assist with billing and data entry as needed.
• Participate in day-to-day release operations and utilize automation tools.
• Perform other duties as assigned and adhere to policies.

Requirements

• High School diploma or equivalent; post-secondary education preferred.
• Working towards or completed Certified Customs Specialist (CCS) designation.
• Excellent communication, organizational, and client service skills.
• Ability to handle high volumes and meet deadlines with attention to detail.
• Analytical and problem-solving skills.
• Decision-making within authorized limits.
• Proficient in Word and Excel.

Pay

The salary range for this position is $16.50 to $25.48 USD per hour, with actual compensation based on experience, skills, and market factors.