Release Customs Analyst

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance, and freight forwarding services around the world. With over 3,000 employees at more than 90 key border crossings, sea ports, airports, and other strategic locations in North America, Europe, and Asia, our fast-paced and collaborative environment offers the opportunity to work with industry leaders and develop expertise in the complex world of trade.

About the role

Reporting to the Manager, Service Delivery (or Production Supervisor in some US locations), this position is responsible for the timely processing, rating (in some locations), and release of all client shipments (including some 24/7 operations) in accordance with Livingston’s operating procedures and service standards. The role ensures commitment times are met to earn client satisfaction.

Responsibilities

• Ensure accurate and timely processing of shipments, including all modes of transportation.
• Create customs entries through review, proper selection of client records, vendor and keyword selection, and interpretation of documentation for all client shipments in a one-step process for both high and low-value shipments.
• Perform data entry of shipment information for release (NSC), rating, and billing, ensuring all mandatory fields are completed and accurate.
• Ensure the correct value for duty is reported based on invoice details and terms of sale.
• Establish the correct value for duty and tariff treatment by selecting the appropriate keyword/HS code.
• Contact the Release Import Analyst or client service team for missing documentation, information, or instructions necessary to release a shipment.
• Verify documentation for release conditions, compliance, and rating compliance (e.g., free trade certificates).
• Adhere to all Livingston SOPs, ESPs (Exceptions to Standard Procedures), and business rules, following special client instructions, notes, and alerts. Identify outdated or ineffective procedures and recommend changes.
• Identify ESPs and SOPs to improve efficiencies, enhance client service, and improve day-to-day Client Service team operations.
• Research and respond to Call Center requests for information (ranging from BOL updates to driver waiting) in a professional manner via phone or email in non-Air/Sea locations.
• Prioritize and complete work in accordance with client and customs requirements as assigned by the Production Manager or Manager, Release Operations, in compliance with Customs requirements and Livingston standards.
• Escalate two-step release requirements, authorization, or release issue resolution to the Client Import Analyst, Release Import Analyst, or Supervisor in the US or the Customs Specialist supporting Release Operations in Canada.
• Update, approve, and release information for billing as required (Canada only).
• Assist in billing and data entry (ASR – automated systems rating) where applicable.
• Participate fully with other team members in the day-to-day operation of Release Operations.
• Utilize and take advantage of system automation tools available to support release processing.
• Perform other related duties as assigned by management and adhere to established policies and procedures.

Requirements

• Excellent oral and written communication and organizational skills.
• Client service-oriented with strong interpersonal skills for internal/external clients and coworkers.
• Ability to handle large volumes of work and meet tight deadlines.
• Attention to detail, organization, completeness, and accuracy.
• Good analytical and problem-solving skills.
• Ability to make decisions and recommendations within authorized limitations.
• Excellent time management skills and ability to present a professional image.
• Knowledge of Microsoft Word and Excel software.
• Familiarity with personal computers and common business machines/software.

Qualifications

• Required: High School/GED or equivalent.
• Preferred: Associate’s Degree or post-secondary education.
• Working towards or successful completion of the Certified Customs Specialist (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is required if not already obtained. Successful completion of the CCS examination is mandatory for further advancement.

Competencies

• Business Acumen and Straight Talk
• Customer First Focus
• Inclusion and Collaboration
• Leading and Developing Agility
• Accountability

Benefits

At Livingston, we offer a flexible, growth-oriented environment with a culture built on respect, recognition, and collaboration. Our total rewards package includes:

• Competitive compensation with a transparent pay philosophy aligned with market data and job-related factors.
• Incentive opportunities.
• Comprehensive benefits.
• Professional development and continuous learning opportunities.

Pay

The good-faith salary range for this position is $16.50 - $25.48 USD per hour. Actual compensation will be determined based on skills, experience, and market conditions.

Schedule

This is a full-time, remote position based in the USA. Some locations may require 24/7 operations.