Relay Account Support Specialist, Relay Account Support, Relay Account Services

About the role

Join Amazon Transportation Services (ATS) as a Relay Account Support Specialist. Your primary responsibility will be to onboard new carrier partners into Amazon's transportation network. You will manage and resolve cases, conduct phone screenings, and ensure accurate and timely completion of the onboarding process.

Responsibilities

• Manage and resolve cases submitted by carrier partners, ensuring all steps in the onboarding process are completed accurately and on time
• Conduct phone screenings and maintain clear and professional communication with carrier partners to validate information, clarify requirements, and resolve issues
• Track case progress through various systems, ensuring timely updates and proper documentation of all outcomes
• Analyze data from multiple sources to identify case trends, recurring issues, and areas for improvement within the carrier onboarding process
• Escalate complex issues to relevant stakeholders

Requirements

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel)
• High school or equivalent diploma
• Work 40 hours/week, and overtime as required
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Must be 18 years of age or older

Qualifications

• Experience in transportation operations and industry knowledge

Skills

• Strong problem-solving skills
• Attention to detail
• Analytical ability
• Effective communication skills

Benefits

• EAP, Mental Health Support, Medical Advice Line
• 401(k) matching

Pay

The starting pay for this position is $19.00 - $26.00 USD hourly.

Schedule

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.