Relationship Specialist I

At VyStar, we offer competitive pay and an excellent benefit package available to all full- and part-time employees.

Benefits

• 401(k) Plan
• Extensive paid technical and on-the-job training program
• Tuition reimbursement

Part-time positions start at a minimum of 30 hours per week.

Responsibilities

• Provide unbelievable member experiences with every interaction—both in-person and on the phone—by greeting, welcoming, strengthening, and enhancing member relationships through quality conversations and effective cross-selling of credit union solutions.
• Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.
• Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.
• Handle personal and business account transactions, open accounts, and process various types of loan applications.
• Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments, and insurance.
• Provide additional services such as account maintenance, notary, wire transfer, savings bond redemption, safe deposit box services, fraud claims, and credit card disputes.
• Support and participate in all credit union initiatives and campaigns.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Work with relative independence to accomplish tasks.
• Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
• Exude a positive and professional attitude with members and partners consistently.
• Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns.
• Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.
• Actively lead by example through community service supporting the VyStar brand.
• Utilize excellent verbal and written communication skills.
• Use all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.
• Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales.
• Address and overcome objections effectively while educating members about the wide array of offerings available.
• Perform other duties as assigned.
• Proactively help identify, assess, manage, and report risks within your domain of work to support a healthy risk culture and compliance with regulatory mandates.

Requirements

• High School Diploma or GED is required; Associate’s degree is preferred.
• Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations, and making referrals is preferred, preferably with a financial institution.
• Ability to process accurate transactions and requests.
• Excellent listening, verbal, and written communication skills.
• Proficient in the use of the Internet and Microsoft Office.
• Outgoing personality and a strong desire to help people.
• Professional in appearance and attitude.
• Ability to handle many tasks in a fast-paced environment.
• Strong critical thinking and decision-making abilities.
• Genuine passion for sales.
• May stand throughout entire shift to assist members or other staff.
• As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects.

Skills

• Focus: Give full attention by carefully listening to and observing members.
• Connect: Consistently be friendly and approachable, demonstrating you care.
• Understand: Listen empathetically and ask questions (70% listening, 30% talking).
• Counsel: Recommend solutions based on member needs and objectives.
• Advance: Ensure member expectations are exceeded and verify necessary follow-up action.