Relationship Officer (AO-Officer) : Branch Banking

National Credit and Commerce Bank PLC – Anywhere in Bangladesh – Full‑time

Responsibilities

• Identify, acquire and onboard new retail & SME clients to expand the bank’s customer base, ensuring alignment with the bank’s business strategy.
• Build, nurture, and maintain long-term, trust-based relationships with retail & SME clients, ensuring superior service, satisfaction and retention.
• Drive business by expanding the customer base and achieving targets for loans & deposit by cross-selling and up-selling appropriate banking products and services tailored to client needs.
• Conduct regular visits to existing and prospective clients to strengthen relationships, explore opportunities and provide proactive solutions.
• Address and resolve client concerns promptly, ensuring a seamless, one-stop banking experience.
• Perform financial analysis, assess creditworthiness and prepare credit proposals to support sound lending decisions.
• Monitor portfolio quality, minimize NPLs to ensure sustainable asset growth and asset quality, enforce adherence to bank policies, credit standards and regulatory guidelines.
• Prepare and review credit proposal/ call reports; maintain accurate MIS; and ensure proper documentation and archiving of client files.
• Ensure smooth execution of banking operations (account services, fund transfers, e-GP, etc.) with adherence to AML/KYC standards.
• Liaise effectively with internal teams (credit, operations, compliance, audit, etc.) and external stakeholders to ensure smooth operations and timely service delivery.
• Undertake any other responsibilities assigned by management to support the smooth functioning of the branch.

Requirements

• 1 year of experience
• Retail banking
• Banking operations
• Core banking
• Back office operations
• Commercial banking
• Client services
• Branch banking
• Banking
• Banking relationships
• Financial services

Last date of application: 28 October 2026