Relationship Manager - Strategic

About the role

You’ll own a portfolio of education partners to drive retention, renewals, and expansion opportunities across your book of business.
You’ll build tailored engagement programs, trainings, and touchpoints to increase product adoption and improve partner health at scale.
You’ll leverage customer feedback, usage data, and health signals to identify risk early and drive proactive action plans that improve outcomes.
You’ll partner cross-functionally with Support, Sales, Product, and Marketing to resolve partner needs efficiently and strengthen the overall customer experience.

Desired Capabilities

• 2+ years of customer success, account management, or partner-facing experience
• Experience managing a strategic book of business and building tailored support strategies
• Proven ability to drive onboarding, adoption, retention, and renewal outcomes
• Strong SaaS product aptitude and ability to quickly learn complex systems
• Experience navigating complex customer relationships and handling nuanced conversations with confidence
• Strong written and verbal communication skills with a polished, professional presence
• Analytical mindset with the ability to use data and judgment to assess account health and prioritize action
• High attention to detail, strong project management skills, and the ability to work cross-functionally in a fast-moving environment

Extra Credit

• Experience supporting higher education, career services, or education-focused customers
• Experience creating customer-facing enablement content like trainings, webinars, or scaled programs
• Familiarity with the Handshake platform

Perks

• Ownership: Equity in a fast-growing company
• Financial Wellness: 401(k) match, competitive compensation, financial coaching
• Family Support: Paid parental leave, fertility benefits, parental coaching
• Wellbeing: Medical, dental, and vision, mental health support, wellness stipend
• Growth: Learning stipend, ongoing development
• Remote & Office: Internet, commuting, and free lunch/gym in our SF office
• Time Off: Flexible PTO, 15 holidays + 2 flex days
• Connection: Team outings & referral bonuses

Compensation Range

$100K - $115K