Relationship Manager (Part-Time)

Your Day May Look Like

• Welcome members, guests, and participants while delivering exceptional service in person and over the phone
• Build authentic relationships that create a sense of belonging and connection within the YMCA community
• Introduce new members to programs, group exercise classes, child care and additional opportunities that match their goals
• Answer questions and provide guidance on YMCA facilities, services, and equipment
• Use technology tools to engage members in programs, services, and activities
• Resolve membership concerns professionally and escalate issues when needed
• Maintain clean, safe, accessible, and welcoming service areas throughout the facility
• Communicate effectively with members, coworkers, and leadership to support smooth daily operations

Qualifications

• A high school diploma or equivalent
• One to three months related experience or training
• Previous experience in customer service, sales, or related field preferred
• Excellent interpersonal and problem-solving skills
• Comfortable using Google Workspace tools and iOS devices for communication and administrative tasks
• CPR, AED, and First Aid certifications required within 90 days
• Current Praesidium Academy trainings completed