Relationship Manager - Investment Management & Trust

About the Role

This position is responsible for proactively serving new and existing Investment and Trust client needs through the administration and management of investment and trust programs, maintaining a book of client business while adhering to the fiduciary standard, developing new trust business, cross-selling bank products and services, and supporting overall bank offerings.

Responsibilities

• Trust and Investment Account Administration:
  • Provide account management to investment and trust clients.
  • Meet with clients regularly to determine their objectives, respond to questions, assist in problem resolution, offer proactive advice and recommendations, and ensure consistent client satisfaction.
  • Act as liaison between clients and other Investment and Trust Department and Bank personnel to address account issues and respond to questions.
  • Discuss new opportunities or customer problems with team members and make recommendations for follow-up action.
  • Assist clients with personal and financial needs, including estate planning and financial planning.
  • Monitor the status of an assigned group of accounts.
  • Review account activity and take action as appropriate (e.g., overdrafts, cash needs, exception memos).
  • Facilitate the payment of bills for trust and agency accounts in coordination with the Trust Administrator.
  • Complete annual account reviews.
  • Work with the trust investment team (FCI) to ensure client objectives are met.
  • Ensure all reports and documentation are complete and up-to-date.
  • Maintain assigned book of business and files to ensure compliance with departmental policies, procedures, and applicable state laws.
• Trust Client Relations:
  • Provide prompt, efficient, and accurate service in processing all customer requests.
  • Respond to client inquiries and resolve client problems as appropriate.
  • Escalate client issues beyond the incumbent’s knowledge base or authority to the Trust Department Manager.
• Fiduciary and Personal Income Trust Tax Coordination:
  • Ensure all aspects of personal and trust tax reporting are completed for assigned clients to ensure timely and accurate filing of all tax information.
• Trust Servicing Liaison:
  • Work with the Bank’s trust operations servicing vendors to ensure high-quality, accurate, and timely client service.
  • Collaborate with the Trust Investment Team (TIS) and Trust Administrator to respond to client needs.
• Business Development/Cross-Selling Bank Services:
  • Maintain and establish contact with potential clients through bank referrals and community contacts within the Bank's market area via direct calls, business organization gatherings, and other functions to actively solicit new business.
  • Stay current on the Bank’s retail offerings and inform prospects and clients of new products and services.
• Financial Planning:
  • Prepare and present financial planning services to clients and prospects as appropriate.
  • Work with the department Certified Financial Planner (CFP) to present plans if certification is not held.
• Administrative Support:
  • Prepare Request for Proposals (RFPs).
  • Act as backup to the Trust Administrator responsibilities.
  • Comply with all Federal and State banking and trust regulations and all Bank and department policies and procedures.
  • Meet or exceed objectives and standards for Trust Relationship Manager performance.
• Support Bank Products/Services:
  • Maintain knowledge of current Bank products and services.
  • Actively utilize Bank products and services to fully understand their features and benefits and effectively communicate them to customers and prospective customers.
• Community/Public Relations:
  • Actively participate in community organizations and events.
  • Represent the Bank in the community.
• Other Duties:
  • Demonstrate reliable attendance and punctuality.
  • Handle telephone inquiries and provide information to vendors and other departments professionally and courteously.
  • Attend and participate in Bank meetings.
  • Attend internal and external training to improve relevant skills and knowledge.
  • Understand and fully comply with the Bank’s Core Values.
  • Perform other duties as required.

Requirements

• 5+ years of progressively responsible experience in Investment Management or Trust administration.
• Familiarity with investments through education and/or experience.
• Financial planning experience and certification desirable.
• Bachelor of Science with a focus on finance or business preferred.
• Ability to deal with people in a confidential, supportive, and professional manner in person, via email, and by telephone.
• Ability to read and work with computer printout reports.
• Ability to spend extended periods working at a computer.
• Strong telephone communication skills, including clear conversation, good listening ability, and professional demeanor.
• Strong written communication skills, including letter-writing ability.
• Ability to prioritize and organize workflow, handle multiple tasks, and maintain attention to detail.
• Ability to think through problems and follow proper steps in finding resolutions.
• High degree of ethics and ability to maintain confidentiality of customers and accounts.
• Friendly, courteous, and sensitive to the needs of customers and coworkers.