Relationship Manager I - Small Business Banking

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and work together to foster an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company’s success.

About the role

As a Relationship Manager within PNC's Small Business Banking organization, you will be based in Bel Air, MD. This is an in-office position where you will handle relationship management activities with new and/or existing clients in a book of business to grow sales, revenue, and market share with relevant sales goals. You will typically work with clients with basic levels of risk and complexity of needs, generally under a higher degree of supervision.

With direction, you will acquire, expand, and retain client relationships to generate revenue and deepen share of wallet. Responsibilities include originating, analyzing, negotiating, and documenting credit and non-credit products and services, managing risk, and driving quality for clients. You will actively identify and mitigate risks such as regulatory, reputational, operational, and credit risks.

Responsibilities

• Provide ideas and insights based on client needs and financial well-being to increase client engagement and loyalty.
• Build an effective network of internal and external relationships (e.g., community and industry) to acquire new clients, expand existing relationships, and enhance the client experience.
• Present the full range of PNC’s products and services to bring the entire bank to the client.
• Leverage reporting and sales tools to proactively identify and convert sales opportunities.
• Analyze, evaluate, and mitigate credit risk using knowledge of credit fundamentals and internal credit policies.

PNC employees are expected to be customer-focused, knowledgeable of practices that align customer needs with business decisions, and skilled in managing risk to adhere to PNC’s Enterprise Risk Management Framework.

Requirements

• Bachelor’s degree or a comparable combination of education, job-specific certifications, and experience (including military service).
• Typically requires 3+ years of relevant or direct industry experience.
• Preferred skills:
  • Book of Business
  • Client Relationship Building
  • Credit Processes and Products
  • Customer Engagement
  • Decision Making
  • Financial Analysis
  • Identifying Sales Opportunities
• Key competencies:
  • Business Acumen
  • Client Relationship Management
  • Customer Experience Management
  • Decision Making and Critical Thinking
  • Effective Communications
  • Prospecting and Selling
  • Tech Savvy

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Pay

Base Salary: $82,500.00 – $137,500.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive-eligible, with payment based on company, business, and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits for eligible employees, including:

• Medical, prescription drug, dental, and vision coverage (with a Health Savings Account feature).
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• A robust wellness program with financial incentives.
• Paid time off, including:
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • 9 occasional absence days each year (unless otherwise required by law).
  • 15 to 25 vacation days each year, depending on career level and years of service.