Relationship Manager - Human Resource Outsourcing

About the role

In this role, you'll serve as the primary point of contact for ADP's Comprehensive Human Resources clients and act as a liaison between the client and ADP, serving as an empowered internal client advocate. You will maintain client satisfaction, retention, and oversee the entire client experience by offering best practices, consultative support, guidance, and advice on Human Resources. You'll develop and enhance strategic business partnerships, building trust with key decision-makers to understand their financial position, business and strategic objectives, and requirements. You will partner with implementation, service, and other support teams to deliver a seamless client experience.

Responsibilities

• Build Relationships: Proactively ensure client satisfaction through regular conference calls and periodic client visits. Exceed client expectations in every interaction to drive client retention. Internally, build relationships and coordinate with other ADP teams and third parties to enable seamless delivery of ADP services. Work with sales teams to educate sales managers about the product and partner with them on qualified prospect calls.
• Educate and Provide Recommendations: Leverage ADP product and services knowledge to solve issues and help clients understand our products' value. Turn client input into recommendations on best practices and solutions training. Conduct an annual recap of all activities completed on clients' behalf and discuss goals and objectives for the upcoming year. Identify new service and/or product opportunities that support clients from recruiting to retirement and coordinate with Sales as necessary.
• Organize to Thrive: Thrive in a structured environment that requires setting priorities, organizing your day, multi-tasking, changing direction, and providing prompt follow-up.

Requirements

• Minimum of 5 years experience in professional services, implementation, client services, sales, human resources, or payroll/finance environment with proven proficiency in managing client relationships.
• Ability to travel 25-30% based on client needs.
• High School diploma required. A college degree is not required if you have the necessary skills or relevant experience, such as military experience.
• Candidates must reside in Los Angeles, Orange County, or the Inland Empire CA area, as this role requires regular travel within an assigned external client territory and book of business.
• This position follows a hybrid work model (Remote/Field), requiring frequent client visits and the ability to travel for onsite team meetings and other business-related activities.

Preferred Qualifications

• An understanding of ADP's infrastructure and ADP's traditional and new products/services in business processing and outsourcing is helpful.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging.
• Join one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Best-in-class benefits starting on Day 1, including medical, dental, vision, life insurance, matched retirement savings, wellness program, short- and long-term disability.
• Focus on mental health and well-being.
• Company-paid time off for volunteering for causes you care about.
• Charitable contribution match, holidays, personal days, and vacation.

Pay

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. The compensation range is USD $69,300.00 - USD $129,200.00 per year. Some positions may include additional compensation in the form of bonus, equity, or commissions.