Human Resource Outsourcing - Relationhip Manager

About the role

In this role, you'll serve as the primary point of contact for ADP's Comprehensive Human Resources clients and act as a liaison between the client and ADP, serving as an empowered internal client advocate. You will maintain client satisfaction, retention, and oversee the entire client experience by offering best practices, consultative support, guidance, and advice on Human Resources. You'll develop and enhance strategic business partnerships, building trust with key decision-makers to understand their financial position, business and strategic objectives, and requirements. You will partner with implementation, service, and other support teams to deliver a seamless client experience.

Responsibilities

• Build and maintain strong client relationships through regular conference calls and periodic client visits, striving to exceed client expectations and drive retention.
• Coordinate internally with ADP teams and third parties to enable seamless delivery of ADP services.
• Collaborate with sales teams to educate them about ADP products and participate in qualified prospect calls.
• Uphold ADP's core value of Integrity is Everything by maintaining the highest ethical standards.
• Leverage ADP product and services knowledge to solve client issues, provide recommendations on best practices, and deliver solutions training.
• Conduct annual recaps of activities completed on clients' behalf and discuss goals for the upcoming year.
• Identify new service and/or product opportunities that support clients from recruiting to retirement, coordinating with Sales as needed.
• Thrive in a structured environment requiring prioritization, organization, multitasking, adaptability, and prompt follow-up.

Requirements

• Must be located in the New York City/New Jersey area to manage an external client territory/book of business.
• Hybrid work model (Remote/Field) with frequent client visits and ability to travel for onsite team meetings and other business-related activities as needed.
• Minimum of 5 years of experience in professional services, implementation, client services, sales, human resources, or payroll/finance with proven proficiency in managing client relationships.
• Ability to travel 25-30% based on client needs.
• High School diploma required; a college degree is preferred but not required.
• Other acceptable experiences include military experience.

Preferred Qualifications

• Understanding of ADP's infrastructure and traditional/new products/services in business processing and outsourcing.

Benefits

• Inclusive culture valuing equity, inclusion, and belonging with a safe space for diverse perspectives.
• Business Resource Groups to connect globally with networks and allies sharing common interests.
• Career growth in an agile, fast-paced environment with opportunities for progression.
• Ongoing training, development, and mentorship opportunities.
• Best-in-class benefits starting on Day 1, including medical, dental, vision, life insurance, matched retirement savings, wellness program, and short- and long-term disability.
• Focus on mental health and well-being.
• Company commitment to community impact and volunteering, including paid volunteer time off and charitable contribution match.
• Paid holidays, personal days, and vacation.

Pay

Base salary offers range from USD $69,300.00 to USD $129,200.00 per year. Actual compensation may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.