Relationship Manager - Customer Growth, Business Cards & Payments (Eastern Tennessee - Knoxville, North Carolina - Asheville/Charlotte, and South Carolina - Greenville)

About the role

Our Customer Growth team works with Business Owners to create long term meaningful relationships. Our goal is to understand their business and how our products and services can help them to be more successful and achieve their business goals. Through a consultative approach, we help Business Owners optimize the rewards and benefits they receive from our products and help them leverage Capital One products to increase their profitability. We serve as trusted advisors, and informed teachers guiding business owners. Our field-based team is present in the lives of our customers and engaging with them in their community and workplace. You will be instrumental in assisting businesses to thrive and grow. The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our customers. They will be innovative and highly organized. You will need to drive business results while delivering superior service to our customers. Independent, results-driven, goal-oriented, self-starters will thrive within our organization.

Responsibilities

• Grow customer purchase volume in your assigned territory
• Handle all aspects of the sales cycle, including outreach to business owners to set appointments, assessing the needs of current customers using a consultative approach, and driving existing account engagement
• Use insight and consultative selling techniques to teach current customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business
• Learn the purchasing needs and behaviors of our current customers
• Analyze the total business spend to identify additional opportunities to leverage our products and services
• Build broad and technical product knowledge and an understanding of how customer processes work with our products and services
• Assist our customers with incorporating our products into their purchasing platform and bookkeeping software
• Maintain and update CRM systems to ensure data compliance
• Drive incremental charge volume on the card with existing customers

Competencies

• Ability to secure appointments directly with customers
• Proven experience growing existing customers in the field
• Relationship building and strategic selling skills
• Strong organizational, interpersonal, telephone and PC skills
• Excellent needs-based oral presentation skills
• Project and process management, interpersonal influence, networking, project ownership, and workflow management skills

Basic Qualifications

• At least 3 years of sales experience

Preferred Qualifications

• Bachelor's Degree
• 5 years of outside customer sales experience as an individual contributor, driving new acquisition and managing a client portfolio
• 1 year of experience working with Small Businesses Customers
• 1 year of experience in the financial services industry
• Proficiency using Salesforce.com
• Proficiency using Google Suite

Pay

Sales Territory: $100,000 - $135,000 for Customer Development Manager. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Schedule

This role is expected to accept applications for a minimum of 5 business days.