Relationship Manager, Credit

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics. For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.

About the role

Third Bridge provides investors and business leaders with the insights they need to make better-informed decisions. Through expert consultations, investment research, transcripts and AI-enabled tools, we help some of the world’s leading investment firms access relevant information quickly. We are looking for a commercially driven Relationship Manager to join our Credit business in Dallas. This is a client-facing, commercially accountable role for someone who is ready to take ownership of a portfolio, build strong relationships with investment professionals and directly contribute to client retention and growth.

You will work with sophisticated Credit investors across areas such as private credit, public credit, leveraged finance, distressed investing and structured credit. You will develop a strong understanding of their investment priorities, research workflows and evolving needs, then connect them with the most relevant Third Bridge products and services. This is not a passive support position. You will be expected to identify opportunities, act with urgency and turn client insight and engagement data into clear action.

Responsibilities

• Own Client Relationships and Account Strategy
  • Manage a portfolio of Credit clients and develop a clear strategy for improving engagement, satisfaction, retention and growth.
  • Build trusted relationships with investment professionals, research teams, operational stakeholders and commercial decision-makers across your accounts.
  • Develop an understanding of each client’s investment strategies, team structure, research priorities and usage patterns.
  • Translate longer-term account objectives into focused, measurable execution plans.
• Increase Product Adoption and User Engagement
  • Engage active users while identifying and activating new, inactive and under-engaged users across client organizations.
  • Recommend relevant Third Bridge transcripts, research, expert consultations and AI-enabled tools based on current investment themes and individual client needs.
  • Map client teams, offices and strategies to identify opportunities to broaden product adoption and strengthen account coverage.
  • Deliver targeted outreach that demonstrates an understanding of the client’s work rather than relying on generic product promotion.
• Drive Retention and Commercial Growth
  • Take ownership of the health and commercial performance of your portfolio.
  • Identify renewal risks early, understand their root causes and implement clear plans to address them.
  • Partner with internal sales and account leadership teams to support renewals, cross-selling and account expansion opportunities.
  • Track performance against engagement, retention and revenue objectives and adjust your approach when results are off track.
• Use Data to Prioritize Action
  • Regularly analyze usage, client activity, account risk and commercial performance.
  • Turn data into clear priorities, including which accounts, teams and users require immediate attention.
  • Maintain accurate account plans, client notes and follow-up actions.
  • Use evidence and client feedback to assess what is working, what is not and where a different approach is needed.
• Represent the Client Internally
  • Act as the internal voice of the client by sharing relevant feedback, emerging needs and market observations.
  • Partner with Third Bridge’s product, content, research and service teams to resolve issues and improve the client experience.
  • Provide structured feedback that can help inform future product development and service improvements.

Requirements

• At least two years of experience in Account Management, Sales, Customer Success or another commercially accountable client-facing role
• A track record of working toward and achieving measurable performance targets
• Strong communication and relationship-building skills
• Excellent organization, prioritization and follow-through
• The ability to analyze client activity and turn findings into practical action
• Confidence managing multiple accounts, priorities and deadlines
• A proactive, client-centric approach combined with a strong sense of commercial accountability
• Intellectual curiosity and an interest in financial markets, investing and client research workflows

Qualifications

• Experience supporting or managing client renewals, upselling or cross-selling
• Experience managing a portfolio or book of client accounts
• Exposure to institutional investors, financial services, financial research, data, information services or SaaS
• Familiarity with Credit markets or multiple investment asset classes
• Experience working with complex organizations involving multiple users, teams, offices or decision-makers
• Direct Credit experience is valuable but not required

We are interested in candidates who can demonstrate strong commercial judgment, curiosity and the ability to learn a complex client environment quickly.

What success looks like

During your first year, you will be expected to:

• Develop a strong understanding of Third Bridge’s products, services and Credit client base
• Build trusted working relationships across your assigned accounts
• Establish structured account plans and consistent engagement strategies
• Increase adoption among new, inactive and under-engaged users
• Identify risks early and contribute to strong client retention
• Surface credible growth and cross-sell opportunities
• Consistently meet or exceed agreed engagement, retention and commercial targets

Pay

The base salary range for this role is $55,000 to $75,000, depending on experience, skills and qualifications, plus an uncapped performance commission.

Benefits

• Medical, dental and vision coverage
• 401(k) matching
• Paid vacation and flexible days
• Professional development and career-growth opportunities
• The opportunity to work remotely from another location for up to one month per year, subject to company policy
• Team events and an engaging, collaborative office culture