Relationship Banking Specialist I

About the role

Provide amazing customer experience to all branch clients, assisting them with new account requests, account servicing, and transactional needs. Promote and cross-sell bank products and services, and provide support to other branch and department team members as needed.

Responsibilities

• Provide amazing customer experience to all branch clients.
• Maintain comprehensive knowledge of the bank’s products and services and ensure branch staff are similarly trained and focused on appropriate cross-selling and referrals.
• Handle customer problems and complaints professionally, effectively, and resolve them at the branch level to the customer’s satisfaction.
• Participate in daily supervision activities of the branch, including:
  • Approving higher dollar amount client transactions.
  • Completing daily report checklists for operational activities.
  • Reviewing and/or callback of branch activities, including new accounts opened and branch certifications.
• Perform all transactions necessary to meet customer needs, including:
  • Opening new accounts and all teller functions.
  • Client transaction processing.
  • Debit card ordering and servicing.
  • Online banking setup and servicing (as applicable).
  • Printed check orders.
  • Branch cash ordering and shipping (as applicable).
  • Branch certifications (as assigned).
  • Stop payments.
  • Holds.
  • Reg. E Claims.
  • Safe Deposit Box opening, closing, and servicing (as assigned).
• Demonstrate proficiency and understanding of all compliance regulations, including:
  • Bank Secrecy Act.
  • Customer Information Program.
  • Beneficial Ownership.
  • Office of Foreign Asset Control (OFAC).
  • Trust Account documentation.
  • Fiduciary Account documentation.
• Ensure timely participation in ongoing training and receipt of satisfactory ratings on all regulatory compliance audits.
• Adhere to reporting and recordkeeping requirements of the Bank Secrecy Act, Anti-Money Laundering laws, OFAC, and CIP rules and regulations.
• Adhere to all policies and procedures related to regulatory compliance laws and regulations.
• Handle complex or non-routine operational issues independently when possible, recognizing when management support is required.
• Ensure the office operates in a safe and effective manner.
• Reliable and regular attendance on the job.
• Other duties as assigned.

Requirements

• High school diploma or GED equivalent required.
• One to three years of branch banking experience preferred.

Skills

• Computer skills, including use of Microsoft Office products and other required programs.
• Strong mathematical ability.
• Strong analytical skills.
• Excellent oral and written communication skills.
• Outstanding interpersonal skills.
• Effective time management and organizational skills.
• Attention to detail and follow-through.
• Ability to interact with coworkers, follow directions, and accept constructive feedback.
• Working knowledge of all bank products and systems to enable cross-selling to a diverse client base.
• Thorough understanding of banking rules and regulations, especially BSA.
• Ability to count cash accurately.

Work Environment

• Standard office environment with a moderate noise level.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access filing cabinets and/or other office machinery.
• Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally, and/or bend body downward and forward.
• Consistent use of a computer and/or other office machinery, such as a keyboard, calculator, copy machine, scanner, and/or computer printer.
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity required for preparing and analyzing data, transcribing, viewing a computer terminal, and/or extensive reading.
• Regularly required to communicate verbally with employees, clients, and vendors.

Pay

$33.00 - $35.00 per hour