Relationship Banking Specialist I

About the role

Provide AMAZING customer experience to all branch clients, assisting with new account requests, account servicing, and transactional needs. Promote and cross-sell bank products and services, and support other Branch and Department team members as needed.

Responsibilities

• Provide AMAZING customer experience to all branch clients.
• Maintain comprehensive knowledge of the bank’s products and services and ensure branch staff are similarly trained and focused on appropriate cross-selling and referrals.
• Ensure customer problems and complaints are handled professionally, effectively, maintained at a minimum level, and resolved at the branch level to the customer’s satisfaction.
• Participate in daily supervision activities of the branch as assigned, including:
• Approving higher dollar amount client transactions
• Completing daily report checklist for operational activities
• Independently completing the review and/or callback of branch activities including new accounts opened and branch certifications
• Able to perform all transactions necessary to meet customer needs, including opening new accounts and all teller functions:
• Client transaction processing
• Debit card ordering and servicing
• Online banking setup and servicing (as applicable)
• Printed check orders
• Branch cash ordering and shipping (as applicable)
• Branch Certifications (as assigned)
• Stop payments
• Holds
• Reg. E Claims
• Safe Deposit Box opening, closing and servicing (as assigned)
• Demonstrated proficiency and understanding of all compliance regulations in support of opening new accounts, proper account titling and ownership, to mitigate risk to the bank:
• Bank Secrecy Act
• Customer Information Program
• Beneficial Ownership
• Office of Foreign Asset Control
• Trust Account documentation
• Fiduciary Account documentation
• Timely participation in ongoing training and receipt of satisfactory ratings on all regulatory compliance audits.
• Adhere to the reporting and recordkeeping requirements of the Bank Secrecy Act, Anti-Money Laundering laws, OFAC, and CIP rules and regulations.
• Adhere to all policies and procedures as they relate to all other regulatory compliance laws and regulations.
• Handle complex or non-routine operational issues independently when possible, however recognizing when management support is required.
• Ensure the office is operating in a safe and effective manner.
• Reliable and regular attendance on the job.
• Other duties as assigned.

Requirements

• Computer skills to include use of Microsoft Office products and other programs as required.
• Strong mathematical ability.
• Strong analytical skills.
• Excellent oral and written communication skills.
• Outstanding interpersonal skills.
• Effective time management and organizational skills.
• Attention to detail and follow through.
• Ability to interact with coworkers, follow directions and established bank procedures, and accept constructive feedback.
• Working knowledge of all bank products and systems enabling cross selling of bank products to a diverse client base.
• Thorough understanding of banking rules and regulations especially BSA.
• Ability to count cash accurately.

Qualifications

• High school diploma or GED equivalent required.
• One to three years branch banking experience preferred.

Benefits

N/A

Pay

N/A

Schedule

N/A