Relationship Banker - Team Lead - Starkville

About the role

The Relationship Banker – Team Lead role at Regions is designed for individuals with retail or sales experience who are interested in a career with opportunities for growth, development, and upward mobility. The mission is to help customers reach their financial goals by understanding and meeting their needs.

Responsibilities

• Partners with the Branch Manager to guide and direct all branch activities
• Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions’ solutions
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones
• Promotes new business development opportunities and fosters financial wellness within local communities
• Provides consistent coaching to junior level bankers to assist with strengthening their product knowledge and identifying customer needs
• Edits and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types
• Edits customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
• Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose
• Oversees branch operational and compliance-related tasks, ensuring branch teams understand procedural changes as they occur
• Solves escalated issues, primarily in Branch Manager's absences, which may include team scheduling, counseling associates, or input into hiring decisions
• Refers customers to an internal team of experts when additional financial goals and needs are recognized
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks

Requirements

• High School Diploma or GED
• Two (2) years of banking, sales, and/or customer service experience
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

Skills and Competencies

• Ability to adhere to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Excellent relationship-building skills
• Strong communication and customer focus
• Strong leadership skills

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program