Relationship Banker

About the role

As a Relationship Banker, your primary responsibility is to make clients feel welcome and to establish relationships by providing an extraordinary client experience with every interaction. This role primarily involves helping clients with account opening, account servicing/maintenance, and transaction processing.

Responsibilities

• Open new consumer accounts and services.
• Display excellent communication and servicing skills when engaging with clients through oral and written means.
• Identify customer needs during interaction while identifying opportunities to grow customer relationships through a disciplined sales focus.
• Create and maintain strong client relationships.
• Multi-task and offer a supportive team perspective.
• Comply with bank security and operational policies/procedures.
• Master computer programs used to assist clients in daily needs as well as any software skills necessary for branch automation and efficiency such as service events, workflows, email, etc.
• Acquire and maintain through training and education an understanding of all regulatory compliance requirements as they relate to this role.
• Conduct client facing transactions such as deposits, withdrawals, payments, as needed on rotation, etc.
• Operate within guidelines for cash balancing and error resolution.
• Support operational functions such as ITM balancing, vault balancing, card @ once daily audits, shipment, open and closing, etc. as needed.
• Help clients with simple service issues such as debit card replacement, PIN changes, stop payments, dormant accounts, etc.
• Demonstrate MVB Core Values.
• Demonstrate desire to cross train by learning complex business account opening skills and treasury product sales and setup before transitioning to RBII role.
• Demonstrate the desire to participate in community relations events/activities (CRA).
• Maintain professionalism with clients at every touchpoint.

Requirements

Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arkansas, Arizona, Indiana, North Carolina, Georgia, South Dakota.

Qualifications

• High school diploma or equivalent.
• 2 years of cash handling experience or equivalent customer service experience.
• 1 year or more in customer service in banking, financial services or goal driven sales position preferred.
• Solid oral and written communication skills.

Skills

Must have solid oral and written communication skills.

Benefits

• Medical, Dental and Vision Insurance.
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA).
• Short- and Long-Term Disability Plan.
• Group Life Insurance.
• 401K Salary Deferral Plan.
• Wellness Program.
• Education & Tuition Expense Reimbursement.
• PTO and Unique Vacation Purchase Program.
• Nationwide Pet Insurance Coverage.