Relationship Banker - Providence - RI South Market
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our inclusive workplace fosters career development, recognizes performance, and supports wellness through affordable, competitive, and flexible benefits. We value diverse perspectives shaped by military service, education, and life experiences, which strengthen our workforce and impact communities positively.
Bank of America supports an in-office culture that emphasizes collaboration, engagement, and career growth, with clear expectations and role-based flexibility.
About the role
This role involves engaging clients in the lobby to educate and assist them with self-service banking resources, such as mobile banking, online banking, or ATMs. You will process cash transactions accurately and efficiently while having in-depth conversations to understand clients' financial and life priorities, connecting them to solutions that meet their goals.
Responsibilities
- Execute the bank’s risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines to ensure compliance with laws and regulations.
- Grow business knowledge by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience and manage cash responsibilities.
Requirements
- Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
- Collaborative approach to building and nurturing relationships.
- Passion and commitment to improving clients’ financial lives.
- Confidence in identifying and offering solutions based on client needs.
- Effective communication skills and comfort engaging all clients.
- Ability to learn and adapt to new information and technology platforms.
- Confidence in educating clients on self-service banking technologies (e.g., ATM, online, mobile banking).
- Strong critical thinking and problem-solving skills to meet client needs.
- Adherence to established processes and guidelines in daily activities.
- Efficient time and capacity management.
- Focus on results while acting in the best interest of the client.
- Ability to work weekends and/or extended hours, including being scheduled at any nearby financial center location.
Qualifications
- High School Diploma, GED, or equivalent (required).
- Experience in financial services and knowledge of industry products (desired).
- One year of successful sales experience in a salary-plus-incentive environment with individual sales goals (desired).
- Six months of cash handling experience (desired).
- Bachelor’s Degree or business-relevant Associate’s Degree (e.g., business management, administration, or finance) (desired).
Skills
- Adaptability
- Business Acumen
- Customer and Client Focus
- Oral Communications
- Problem Solving
- Account Management
- Client Experience Branding
- Client Management
- Client Solutions Advisory
- Relationship Building
- Business Development
- Pipeline Management
- Prospecting
- Referral Identification
- Referral Management
Schedule
- 1st shift
- 40 hours per week