Relationship Banker - Providence - Bristol County Market
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our culture fosters an inclusive workplace where every teammate can succeed, build a career, and contribute to shared success. We value diverse perspectives from military service, community college, and varied work and life experiences, which strengthen our workforce and benefit the communities we serve.
Bank of America supports an in-office culture that emphasizes collaboration, engagement, and career development, with clear in-office expectations and flexibility based on role-specific responsibilities.
About the role
This role engages clients in the lobby to educate and assist with self-service banking transactions, such as mobile banking, online banking, or ATM. You will process cash transactions accurately and efficiently while building client relationships to understand their financial and life priorities. The role connects clients to solutions that meet their financial goals.
Responsibilities
- Execute the bank’s risk culture and strive for operational excellence
- Build relationships with clients to meet financial needs
- Follow established processes and guidelines to ensure compliance with laws and regulations
- Grow business knowledge by partnering with experts in small business, lending, and investments
- Manage financial center traffic, appointments, and outbound calls effectively
- Drive the client experience and manage cash responsibilities
Requirements
- Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
- Collaborates effectively and builds strong relationships
- Passionate about delivering an experience that improves clients’ financial lives
- Confident in identifying solutions for new and existing clients based on their needs
- Communicates effectively and engages all clients with confidence
- Adapts to new information and technology platforms
- Educates clients on self-service banking technologies (e.g., ATM, online, mobile banking)
- Applies strong critical thinking and problem-solving skills to meet clients’ needs
- Follows established processes and guidelines to ensure compliance
- Efficiently manages time and capacity
- Must be able to work weekends and/or extended hours, including being scheduled at any financial center within a reasonable distance
Qualifications
- High School Diploma / GED / Secondary School or equivalent (required)
- Experience in financial services and knowledge of industry products (desired)
- One year of successful sales experience in a salary plus incentive environment (desired)
- Six months of cash handling experience (desired)
- Bachelor’s Degree or business-relevant Associate’s Degree (e.g., business management, business administration, finance) (desired)
Skills
- Adaptability
- Business Acumen
- Customer and Client Focus
- Oral Communications
- Problem Solving
- Account Management
- Client Experience Branding
- Client Management
- Client Solutions Advisory
- Relationship Building
- Business Development
- Pipeline Management
- Prospecting
- Referral Identification
- Referral Management
Schedule
- 1st shift (United States of America)
- 40 hours per week