Relationship Banker - Maine Market

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our culture fosters an inclusive workplace where every teammate has the opportunity to succeed, build a career, and contribute to shared success. We value diverse perspectives shaped by military service, community college education, and varied work and life experiences, which strengthen our workforce and benefit the communities we serve.

Bank of America supports an in-office culture that emphasizes collaboration, engagement, and career development, with clear in-office expectations and flexibility based on role-specific responsibilities and business needs.

About the role

This role is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATMs. You will process cash transactions accurately and efficiently while having deep conversations with clients to understand their financial and life priorities, connecting them to solutions that meet their goals.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines to ensure compliance with all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.

Requirements

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Collaborates effectively to build and nurture strong relationships.
• Passionate about delivering an experience that improves clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and comfortably engages all clients.
• Ability to learn and adapt to new information and technology platforms.
• Skilled in educating clients on self-service technologies (e.g., ATM, online banking, mobile banking).
• Strong critical thinking and problem-solving skills to meet clients’ needs.
• Follows established processes and guidelines in daily activities.
• Efficiently manages time and capacity while focusing on results.
• Must be able to work weekends and/or extended hours, including being scheduled at any financial center location within a reasonable distance.

Qualifications

• High School Diploma, GED, or equivalent (required).
• Experience in financial services and knowledge of industry products and solutions (desired).
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals (desired).
• Six months of cash handling experience (desired).
• Bachelor’s Degree or business-relevant Associate’s Degree (e.g., business management, business administration, or finance) (desired).

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

Schedule

Full-time, 40 hours per week (1st shift).