Relationship Banker - Los Angeles South Market - Bilingual Spanish Required
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our inclusive workplace supports every teammate’s success, career growth, and physical, emotional, and financial wellness through affordable, competitive, and flexible benefits. We value diverse backgrounds and career paths—including military service, community college education, and varied work and life experiences—that foster resilience, leadership, and innovation.
This position is open market-wide; the specific Financial Center location will be assigned based on business needs. Training will occur at one financial center, with potential relocation to another location within a reasonable commuting distance of your home, as permitted by applicable law.
About the role
This role engages clients in the lobby to educate and assist with self-service transactions, such as mobile banking, online banking, or ATMs. You will process cash transactions accurately and efficiently while having deep conversations to understand clients’ financial and life priorities, connecting them to solutions that meet their goals.
Responsibilities
- Execute the bank’s risk culture and strive for operational excellence
- Build relationships with clients to meet financial needs
- Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Grow business knowledge and network by partnering with experts in small business, lending, and investments
- Manage financial center traffic, appointments, and outbound calls effectively
- Drive the client experience
- Manage cash responsibilities
Requirements
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
- Collaborates effectively to get things done and build strong relationships
- Passion, commitment, and drive to deliver an experience that improves clients’ financial lives
- Confidence in identifying solutions for new and existing clients based on their needs
- Effective and confident communicator, comfortable engaging all clients
- Ability to learn and adapt to new information and technology platforms
- Confidence in educating clients on simple banking transactions through self-service technologies (e.g., ATM, online banking, mobile banking)
- Strong critical thinking and problem-solving skills to meet clients’ needs
- Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
- Efficient time and capacity management
- Focus on results while acting in the best interest of the client
- Ability to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance
- Bilingual (Spanish) preferred
Qualifications
- Experience in financial services and knowledge of the financial services industry, products, and solutions
- One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
- Six months of cash handling experience
- Bachelor’s Degree or business-relevant Associate’s Degree (e.g., business management, business administration, or finance)
Skills
- Adaptability
- Business Acumen
- Customer and Client Focus
- Oral Communications
- Problem Solving
- Account Management
- Client Experience Branding
- Client Management
- Client Solutions Advisory
- Relationship Building
- Business Development
- Pipeline Management
- Prospecting
- Referral Identification
- Referral Management
Schedule
- 1st shift
- 40 hours per week
The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for this position: FDIC and Loan Originators.