Relationship Banker - Los Angeles South Market - Bilingual Spanish Required
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Our inclusive workplace supports every teammate’s success, career growth, and well-being through affordable, competitive, and flexible benefits. We value diverse perspectives shaped by military service, community college education, and varied work and life experiences, fostering resilience, leadership, and innovation.
This position is open market-wide, with the specific Financial Center location determined by business needs. Training will occur at one financial center, with potential relocation to another location within a reasonable commuting distance of your home, as permitted by law. Bank of America maintains an in-office culture that emphasizes collaboration, engagement, and career development, with clear in-office expectations and role-specific flexibility.
About the role
This role engages clients in the lobby to educate and assist with self-service banking transactions, such as mobile banking, online banking, or ATM. You will process cash transactions accurately and efficiently while building relationships to understand clients’ financial and life priorities, connecting them to solutions that meet their goals.
Responsibilities
- Execute the bank’s risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines to ensure compliance with all applicable laws and regulations.
- Grow business knowledge and network by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience and manage cash responsibilities.
Requirements
- Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of the client.
- Collaborates effectively to build and nurture strong relationships.
- Passionate about delivering an experience that improves clients’ financial lives.
- Confident in identifying solutions for new and existing clients based on their needs.
- Communicates effectively and comfortably engages all clients.
- Ability to learn and adapt to new information and technology platforms.
- Confident in educating clients on self-service banking technologies (e.g., ATM, online banking, mobile banking).
- Strong critical thinking and problem-solving skills to meet clients’ needs.
- Adheres to established processes and guidelines in daily activities.
- Efficiently manages time and capacity with a focus on results.
- Must be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
Qualifications
- Required:
- No specific degree required.
- Desired:
- Experience in financial services and knowledge of industry products and solutions.
- One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
- Six months of cash handling experience.
- Bachelor’s Degree or business-relevant Associate’s Degree (e.g., business management, business administration, or finance).
- Bilingual (Spanish) preferred.
The following laws or regulations restrict or prohibit hiring individuals with certain specified criminal history for this position: FDIC and Loan Originators.
Skills
- Adaptability
- Business Acumen
- Customer and Client Focus
- Oral Communications
- Problem Solving
- Account Management
- Client Experience Branding
- Client Management
- Client Solutions Advisory
- Relationship Building
- Business Development
- Pipeline Management
- Prospecting
- Referral Identification
- Referral Management
Schedule
- 1st shift (United States of America).
- 40 hours per week.